Novo Reviews in July 2026: User Ratings, Pros & Cons

Novo Bank helps me manage my business finances

I'm very happy to have Novo Bank as my business banking partner. I appreciate the mobile app, the speed of the system, and the ease in reviewing my transactions. I only wish Novo Bank had a way for me to deposit cash into my account without having to get a money order or check - it takes a few days for checks that are deposited to be credited to my account, which is inconvenient when I need the deposit to be credited more quickly.

Good customer service for small business

I've had my business account with Novo for about a year with no problems at all until recently. Once I made the bank aware of the problem on their end, the customer service was spot on with getting in touch with me & helping with the issue. The problem was fixed within a couple of days and all fees incurred were refunded. The process was handled professionally, politely, & relatively quick compared to the nightmare it might have been with a huge traditional bank entity. I would recommend ...

Novo has been the perfect compliment…

Novo has been the perfect compliment for my small business. Simple to use, well integrated into other online services, and very good customer service. Highly recommended.

Thank You Novo

Banking with Novo is the greatest banking experience I've had. I have been with Novo for a while now.

This bank is a front for Middlesex…

This bank is a front for Middlesex Federal bank- a small regional bank who are lending their regulatory status to this "business platform." I had to escalate my concerns to an extreme level in order to be refunded money from nearly $7000 is fraudulent transactions that I immediately flagged. I cancelled the card but within days the card was still live and more transactions piled on. I finally won but only after literally calling executives at Middlesex Federal who deny they have any control ...

Terrible bank

Terrible bank. They closed my account and didnt even give me any reason for this. I only found out when I got payment sent from a Vendor and tried to log in only to find out my account was closed, I emailed and they said oops sorry, we wont do business with you anymore. Completely asnine. The support is terrible, my support guy was named Checkie, LOL. THEY WRITE FAKE REVIEWS.

Excellent service.

Excellent service. I love NOVO due to its easy platform/app and availability of funds. Great small business bank. Very grateful. RCH Success Partners, LLC

Posting as a warning to those…

Posting as a warning to those considering banking with Bank Novo. I had a bank account for a very short time with Bank Novo. It was awful. I have my final statement with them showing that I had a zero balance when I closed the account and emails confirming that I was closing my account. A $497 refund was accidentally sent to them by a costume vendor. After weeks of trying to get Novo to send proof of a rejection of the refund or issue me a check, they emailed me saying I had an extended ...

My Novo Experience

I run a small business and my experience with Novo has been great. A $50 minimum deposit was needed which they clearly stated. I deposited two legit mobile checks and I received my funds. Novo sent me an email stating since I was a new business they will hold my checks for two days and then deposit them into my account. As Novo stated, my checks were deposited within two business days. These reviews scared me but I think for myself and I decided to give Novo a try. Now either these reviews ...

Easy Convenient Pros

Novo lives up to their marketing--and all the positive things I read prior to selecting them from the available options. The platform is super-easy to use, reliable, and the support reps are professional and friendly, too.