Novo Reviews in July 2026: User Ratings, Pros & Cons
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Novo Reviews & Ratings
Novo pros and cons
Reviewers describe Novo as simple, fee-free banking that is easy to use for small businesses.
The interface is consistently called clean, intuitive and easy to read.
Integrations with tools like QuickBooks, Square, ACH transfers and invoicing are valued.
Customer service and support are frequently praised as helpful and responsive.
Some reviewers cite low transaction limits as a constraint for higher-volume payments.
One user wanted a single login to manage several accounts.
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Showing 2301-2310 out of 3861
TP
Trang Pham-Nguyen
12/19/22
Simple and easy online banking!
Date of experience: December 20, 2022
D
Daniel
12/19/22
Setting up an account was easy but there are many things they can do better.
Summary: It seems to me Novo has spent a lot of time developing, albeit useful, features, now they need to go back and spend some time on getting the basics done right so it's not a frustrating user experience. Setting up an account was easy. Using the account is pretty easy. They have a lot of good features. The customer support is pretty decent. However, there are many many annoyances that aren't addressed. For example, I can't use the web app to contact customer service. It means I ...
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ED
Eric Djonic
12/19/22
Great Customer Service
The customer service team at Novo is always super responsive and helpful to any of my questions.
FM
Fiona Martin
12/19/22
SCAM ALERT!!!
NOVO IS TERRIBLE. Stay far far away. Terrible customer service (mostly bots and automated responses). They hold your check deposits way longer than federal finance laws allow. I'm currently dealing with them holding a very large check deposited from my own personal IRA savings to Novo, and they claimed they needed to hold the check for 2 months due to "security concerns." They reduced that to 1 month as a "courtesy." I have proof that they received the funds two business days after I ...
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SH
Scott Houck
12/19/22
No fraud protection and horrific customer service. STEER CLEAR!
In August '22, I noticed several large suspicious charges hitting my virtual card within a short succession. Thankfully, I was on my phone and able to lock the card before more money was stolen. The charges originated from a merchant called "True NT90s Bar Restaur" located in Accra, Ghana (my business is local in Utah, USA...). I disputed the charges with Novo and after over 4 months of no updates, they email me saying that the dispute has been rejected due to "3d secure code" (WTH does ...
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FS
Following Sea
12/18/22
Best Business Banking!
As a small business owner I really appreciate Novo's human-centered communications, especially their app which is the first banking app I've ever used that feels like it is a part of the 21st century. All the rest need to catch up with Novo.
DS
Diane Smyres
12/18/22
As an independent Artist
As an independent Artist, I needed a good reliable business account that works w POS app integration and doesn’t weigh me down with fees! Novo has been perfect on that count.
LG
Lawrence Goldberg
12/18/22
The best bank on line
Date of experience: December 19, 2022
SM
Scott Morrison
12/18/22
So simple!
So simple to create and account and use every day! I love the text notifications of money in or out!
DR
Damaso Rabanal
12/18/22
Great company hands down been with them…
Great company hands down been with them for years now I ain't going anywhere
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].