Novo Reviews in July 2026: User Ratings, Pros & Cons

"Novo Bank is not a Bank" (per Customer Service)

UNREAL. 12/2 called the number on the bank of my card to make them aware of pending fraudulent transactions. The rep gave me a Case# and told me to call back in 10-15 days if I didn't have a letter from the bank. 12/30 called again because I received nothing, was bounced through 6 people and received an additional Case Number (the original was worthless) and finally landed on Janice. Janice told me that I needed to submit the dispute through the website AND that I needed to either provide ...

I really like this platform!

I have used Novo for a year now and am very pleased with it. They are very communicative via email of when new and practical features are launched. Their platform is very easy and intuitive to use. I’m excited to continue using Novo as my financial platform for my small biz. Keep up the good work!

They are great and very easy to work…

They are great and very easy to work with for a start up

Intuitive interface and great customer…

Intuitive interface and great customer service

NOT your granddaddy's business bank!

I've been a Novo Business banking customer since the fall of 2021. I've noticed that as I have grown as a newbie business owner, Novo Business Banking has grown, adding features regularly, often just as I have noticed or conceived of the need for various features. This is definitely NOT your granddaddy's business bank! I look forward to business banking innovation by Novo!

Run, don't walk, away from Novo

Awful. Opened a small business account and they emailed me at 9AM that I needed to respond by 11AM or they would return a check I wrote because it has a duplicate check number from before. Apparently they expect their customers to be at their beck and call all hours of the day, but good luck getting a hold of someone. You leave a message on some voicemail and it disappears into the ether. No access to Venmo, Zelle or Paypal. I withdrew money with my Novo card from a Chase ATM and the ...

Stay away from this company

Stay away from this company. They have the worst customer service that I have ever experienced in my life. You can’t get in touch with them. If you leave a message they don’t call you back. If you do happen to get in touch with them and tell them about your problem, it’s still doesn’t get taken care of most of the time you can’t even contact them on the phone. Nobody ever answers.

Well I’ve had them for about 1 year

Well I’ve had them for about 1 year, I’ve got a very small business that’s my side hustle and they have been awesome, it’s great how I can organize my money in different reserves and I even applied for my first business loan, just shy of 2k but with time I’m sure I can get bigger loans as I build credit report. I love Novo

The Novo support team are unqualified to the point of maliciousness

The Novo support team has no authority or power to do anything. The one time the support team could have helped me, they instead deactivated my debit card without my consent which prevented me from making essential and time critical purchases. When I tried to make the purchases using the virtual card instead, I was not able to because of a $500 limit which is frustratingly not written anywhere in the app, website or any documentation. The support team - who go by very condescending names ...

All around great company and business banking account.

Have never had any problems with Novo. Always taken great care of my finances with them 5+ stars. Great company and I will be banking with them for a long time to come.