Novo Reviews in July 2026: User Ratings, Pros & Cons

Amazing customer service

Amazing customer service, no issues so far.

3 years strong with NOVO! Will be banking with them for the long run!

I have been with NOVO for 3 years now. They have been the best banking option for my small business, I can’t say enough good things. Responsive, to the point banking. Novo has my back. If you’re looking for a business banking, look no further and go sign up with Novo. A+ in my book and they keep getting better! Ever growing and expanding like the businesses who use them. Thanks!

Absolutely NO support - see their web site for yourself and try to find support number

Run away! I thought the integrations with Novo were great, but like the other reviews, there is NO customer support. I was trying to transfer money into my account in order to keep it current and was having problems, then my account was closed despite multiple emails to their support group that went unanswered. Never answered. I tried to call the support number which is only on the back of your debit card, and entered my account number, then was told to send an email to support. I tried ...

Easy and convenient to use for business

Novo is easy and convenient for my small business!

I Recommend Novo to All My Fellow Entrepreneurs

Their customer service is exceptional and the features are awesome. I appreciate Novo so much for a first time business owner. I simply wish there was a better way to make cash deposits.

Novo is an amazing bank

Novo is an amazing bank, they make everything so easy!

Well it's clear to see the real and fake reviews of this company.

Well you can sure tell what reviews are fake and which reviews are real. I opened my novo account and had fraudulent charges right from the beginning. I reported to them on 3 separate occasions that there were fraudulent charges. They didn't do a damn thing about it. I quit using the account and they began to harass me for money to cover the overdrawn account. I told them again that there was fraudulent charges. They closed the account and reported me to chexsystems and that has been a ...

Bad Customer Service + No Card

Was with Novo for over three months and never received a physical debit card even though They told me that it was on the way the entire time. Had multiple online transactions not go through with my virtual debit card that caused me to use my personal account for the business purchases. Although these things don’t necessarily Inhibit a one star review however on top of this their customer service is not efficient at all and I am overall extremely disappointed with the service. Switched to ...

An unreliable bank that has a great deal of maturing to do

As they say everything is great, until it's not. Fraud on my business account, which was validated by Microsoft as fraudulent transactions in a communication to Novo and Novo declined to take any corrective action. Customer service can take days to answer simple questions and the bots they have in place to field simple questions lack any meaningful answers other than continuing to give you the same answers that have absolutely nothing to do with the question that was asked. Automated bots ...

Impossible to contact customer service when it matters most

Impossible to get ahold of customer service in a reasonable amount of time. “Reserves” are misleading. At other banks these are like cash envelopes or buckets. Apparently at novo they can show an amount of money that isn’t actually there. Very misleading and caused us to make poor financial decisions thinking we had significantly more money available in our account than we actually did.