Novo Reviews in July 2026: User Ratings, Pros & Cons

I love the ease of the system…But….

I love the ease of the system. My issue is I would like to speak with a love person when there is an immediate issue. In addition, sine the new cards have been released, we are now unable to categorize our purchases. This was helpful as this is my business account.

This makes Novo worth it!

Novo is fantastic! They are more than just banking which makes them stand out and easy to recommend. My absolute favorite feature is the reserves feature. Great for saving for specific things or (what I use it for) automatically dividing income into categories like, saving, tax, paydays, marketing, giving, upgrades.

User-friendly

User-friendly. Customer Service Reps act quickly if there's an issue.

One less stressor when starting a business

I have been super pleased with Novo, they were easy to get started with and streamline while starting my new business. Highly recommend

Highly recommend, Terrific bank! Great for business!

Love Novo, Great bank, very business friendly. Clearly, they are focused on all size companies. Truly the BEST

Super easy and quick to open a business bank account

Super easy to open the business account. Five minutes versus 3 days in a local bank that required many more documents to say “no” but feel free to open a personal account and in six months send another request. Put this in the perspective that I was ready to issue my first invoice and needed a business bank account

Good but not great for every business

I really want to like novo bank. They have a lot of feature that I can see being very useful. The only issue that is making it impossible for me to use them is that I can’t make debit purchases over $5k. Also they only allow one physical debit card per account, which also makes them impossible for me to use. I think I would still recommend if those caveats don’t hinder your business.

excellent customer service and giving…

excellent customer service and giving small business funding opportunities

Awful checking and customer service

The checking system and customer service is terrible. I had a customer deliver a money order directly from their bank and Novo denied it. I went to the bank that wrote the money order with the customer and they luckily they returned the funds to the customer. This happened a couple of times with smaller checks, but this was a larger check on a big account. Customer service at Novo said they can not tell me why they would not accept the check and my customer has no way to pay. Stay away from ...

Best customer service!

I had a concern with my account and was able to leave a message for someone to get back to me. They responded within the hour, it was actual person, and they stayed on the line with me until the problem was resolved. This was also at the end of their work day. They didn't try to rush me off and was very polite. I'm truly enjoying banking with Novo and I have had no complaints thus far.