Novo Reviews in July 2026: User Ratings, Pros & Cons

My account has been under review for 3…

My account has been under review for 3 days apparently its frozen. I deposited a check and i received an automatic email that it was declinedv 1 minute later. I tried again a few times and its a bot responding. I keep getting a copy and pasted response. I need to pay staff and allocate my funds. There is no one to call for urgent matters. I will be switching banks, I tried to transfer my funds to my new bank but it is not letting me. Beware.Is this even legal?

Enjoying Novo for over a year

So far so good! The customer service has been good. My money has been safe, and I appreciate their app features. Only request would be that they incorporate zelle moving forward.

Great bank

Great bank! I love the ability to seamlessly transfer money between account to make budgeting super easy!

It's a go with Novo!

User friendly! Easy to set up! I highly recommend Novo for your day-to-day business transaction needs.

I had $300 STOLEN out f my account and…

I had $300 STOLEN out f my account and after 8 months, customer service is still defending the thief saying they reviewed the account and show a purchase which was NEVER purchased. Don’t go with Novo, go Bluevine. It’s much better.

This company is a scam online bank

This company is a scam online bank. There is no customer support. If you call you get a call center room full of kids probably making less than minimum wage with a script to say to customers. I had my debit card stolen and used to make charges. 900 dollars worth prior to me being able to figure out the cheap horrible app and freeze the card. The person using the card made 7 more attempts to charge things over the next few days. I filed a police report, have proof I was no where near these ...

I love the support you give to small…

I love the support you give to small businesses. Thank you so much!

Obvious they could care less about you

Obvious they could care less about interacting with their customers. First, they have no idea how to usher in new applicants, they just send a single reply to your email and then it's up to you to get that and make the next step. This is a super long process considering they could just be in touch and working 1on1 to get things done in a matter of minutes. If you have any issues with your account there is only a FAQ page and a bot which can only regurgitate FAQ pages. They don't make it ...

Unethical Banking Practices

I am an independent contractor (speech pathologist) that opened a Novo business account. I attempted to deposit 2 JP Morgan payroll checks from a large school district that I am contracting with. Novo accused me of submitting fraudulent checks. I provided them with my pay check stubs and reference numbers to prove the checks were good. They then stated I was a "high risk" and abruptly closed my account. A speech therapist that works with autistic children in the schools is high risk??? This ...

Don’t bank here

Starting to absolutely hate banking here. The transactions are so slow to update and reflect on the dashboard. Why did i need a new debit card? Doesn’t work well with Apple Pay. Can’t deposit more than $200. I mean the list goes on. I’ll be moving banks soon.