Novo Reviews in July 2026: User Ratings, Pros & Cons

Love NOVO

Love NOVO! Great company!

Novo is the best small business bank…

Novo is the best small business bank account. Easy to use. Able to set aside money with the reserves and pay specific bill through them. They offered me a line of credit after 6 months.

Poor customer service

I've had a Novo account for a while now, I actually have two for both of my companies. While it's a great option for a quick business account that you can open fairly quickly, without any major requirements, the customer service is poor poor poor at best. You will wait days before receiving a response via the app or email. When they do respond, they don't thoroughly address the issue, they just spew information from a script. Poor customer service will be the reason why I close both of my ...

Novo has a lot of problems…

I am going to describe a bunch of issues I had with the bank, and I want to start by saying that I’m not reporting these because I am mad about a one-time issue that was out of their control—like outright fraud. These issues are systemic problems. I don’t think Novo will steal your money, but I bet you won’t like it. To start, the tech is buggy. Only the app is well developed. When using the service in s computer web browser, it sometimes says “an error occurred” and just logs out. But ...

This platform and its team rocks

This platform and its team rocks. Great experience after one full year of using them.

Love Novo!

I have loved using Novo! My entire experience has been easy, and Novo customer service is always really helpful.

Poor customer service

I've had a Novo account for a while now, I actually have two for both of my companies. While it's a great option for a quick business account that you can open fairly quickly, without any major requirements, the customer service is poor poor poor at best. You will wait days before receiving a response via the app or email. When they do respond, they don't thoroughly address the issue, they just spew information from a script. Poor customer service will be the reason why I close both of my ...

Trying to create a yelp page for this…

Trying to create a yelp page for this DIGITAL ONLY "BANK" I have also filed complaint on this company with fdic. I opened a novo bank account back at the end of 2022. Things seemed ok and I would contact support and i would get responses pretty quick. I deposited a 10k check and no issues, especially while i was contemplating depositing to my wells fargo business account. After that hiccups started to arrise with their team in customer support. They became very unprofessional by giving ...

NoVo is a NoGo for our organization.

We are a nonprofit organization with a 7-figure annual budget. I went looking for an online bank because we have no brick-and-mortar locations. After comparing other options, Novo emerged as a good choice for nonprofits based on reviews, primarily. Unfortunately, it has been a frustrating and disappointing experience being their customer, and we have since established an account at a major bank. The number one problem is that you can't speak to a person on the phone. You have to submit a ...

The customer service

Date of experience: May 22, 2023