Novo Reviews in July 2026: User Ratings, Pros & Cons

Fraud 0/10

When it comes to fraud, novo will not give your money back. No credit. You have to wait 120 days or more for them to investigate and every single time (5) I’ve had fraud they’ve never given back my money. My business is Your Spot Wellness in California.

What a joke of a company

What a joke of a company. They can "Only respond to you via the Mobile App", but sends you emails as to the status of your case, which they are VERY SLOW to resolve. Don't waste your time or money with a business account with these jokers. We had a fradulant charge on our card and they are refusing to resolve it. They are claiming it could take up to 120 DAYS!. What a POS of a bank, if they really are a bank. Don't waste your time with these jokers We received your dispute for the $98.66 ...

Wonderful! Except no manual checks

Novo is a great online bank- I love all the integrations, the reserves, and how easy it is to handle our money. The one major downside for me is that they don't provide manual checks. They will send checks for free to your payees using their system, but that doesn't always work when I need to submit a check with a form, or send one to Canada. I found a workaround and ordered my own checks using the info on a canceled check, but it was a hassle and risk to even try doing that, since their ...

Great customer service

Novo has knowledgeable and courteous customer service. I got help from Karen that went out of her way and helped me to sort out an issue i was having with an international wire sent to my account.

I do not recommend novo bank

They are the worst. If you want an affective, fast response bank with good costumer service, don’t chose novo.

It takes forever to deposit a check

It takes forever to deposit a check, or to pay a bill, I am leaving for another bank.

Brings simplicity to setting up a business

Lowers the barrier to entry for starting a business. There can be a lot of daunting steps to set one up, Novo does a great job of making banking setup simple and pain-free. Further, the app has useful insights, makes check deposit easy, and the reserves feature is great for organizing and allocating.

How much easier can banking get??

How much easier can banking get??? Nothing beats Novo in my opinion. Extremely convenient, no hassle banking from anywhere. Just need your phone or a computer and you’re in business. Pair it with Stripe and you’re off to the races!

Best of the best!

Novo has been consistently amazing. I've always had positive experiences and look forward to many more years with them! Highly recommended!

$1000 fraudulently stolen…

We had over $1000 fraudulently stolen from our account and Novo has done nothing to make it right, as a small business who put our trust in Novo, we have been crushed by this and hope you won't do the same.