Novo Reviews in June 2026: User Ratings, Pros & Cons

Excellent customer service

Excellent customer service. Prompt service and my issue was resolved the same day.

Great company!

This company is set up to help the business owner as much as possible. They ask for client input from time to time. They try to offer as many services as possible. I love it!

novo business account

I like novo account, it makes things simpler. There are options to connect to different tools that makes things even easier. I’ll recommend this business account any time!

Account closing saved by David

I disputed a wrongful charge on my Novo Business account since March 2023. The dispute should've taken 120 days, but 160 days later, there was no resolve. However, I was contacted by relationship Manager David Liles, regarding another business matter and I complained about the delayed dispute. Within a week, David resolved this issue and recovered my funds. I was about to close my account, because I didn't feel like a valued client. But David helped to turn that around. Thank you David.

Great experience

Date of experience: August 23, 2023

If you have a line of credit

If you have a line of credit, don't trust what the app shows you on your dashboard as the remaining amount due. We had $732 remaining in use which we were excited to pay off. This is what the app showed. This number jumped to $9,555.00 due suddenly without any further draws being made. We questioned the company and they said their app was displaying incorrect information and we did owe the $10,000.00. We paid that to pay it off but now we don't know if the $0 due is correct either because ...

Essential for Small Biz

Novo has made the impossible, possible. They are an essential for small biz. Even after I got in with a bigger bank I went BACK to Novo because they are better.

Using Novo is a No-Brainer.

Easy, simple, user friendly, and robust all at the same time.

A great company with a great banking…

A great company with a great banking platform! I’ve used them for 2 years now and it’s been great. The customer service on the phone has always been exceptional as well

Easy to use

Easy to use. Saves time with billing