Novo Reviews in June 2026: User Ratings, Pros & Cons

I hate to leave it a 3 star

I hate to leave it a 3 star. It would be a 5 star if they'd fix their previously-awesome app, which now notes deposits as both additions to the overall balance AND as subtractions from the balance when using sub-account/savings features. The result is a hot mess that keeps me from deciphering my overall available balance at any given time. I don't like operating blindly. This desperately needs a fix or I'm going to have to find a new provider.

Great customer service

They have a great customer service, good financial products and the app is very easy to use!

Novo Reserves are a game changer for my business!

Novo has been a great experience for my business. The interface is easy to use and having the ability to set aside reserves as income comes in has been a gamer changer for me. I wish I had done this years ago.

Besides deposits which takes longer…

Besides deposits which takes longer than normal. All other services are simply amazing and I am positive that one day that will have change as well. Simple to use l, simple to navigate and overall just simple to work. Best business bank for small business

Great Customer Service

Great Customer Service. Super responsive.

Think ONE or Simple banking but for…

Think ONE or Simple banking but for your business account. A+++++

GRATEFUL!!!

I am beyond grateful for Novo's banking platform. As a new business owner, I had no clue what I was doing, and other banks turned down my applications for a business account. Novo not only gave me a chance, but they also included several features with my account that made it easier to manage a few large aspects of the business. Such as 3rd party payment services, invoicing capabilities, expense categorization, and the capital revolving credit, which has kept me afloat on more than one ...

Novo thick and thin always stood by us!

Date of experience: October 04, 2023

I like Novo overall my only request is…

I like Novo overall my only request is that when there’s something room or a maintenance situation with the website, pls let you people know with a special email I was like 2 or 3 days I don’t remember without access to my account and I was really worry. I put a random date bc I don’t remember when was it

Outstanding Functionality With No Fees

I've been using Novo for a few years now and I love the ease and functionality of the desktop and mobile app. Furthermore, their no-fee policy makes them ideal for my business. My only dissatisfaction is that their customer service response time is slow. You cant just pick up the phone and call them to resolve an issue are get answers to questions.