Novo Reviews in September 2026: User Ratings, Pros & Cons
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Novo Reviews & Ratings
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Novo pros and cons
Reviewers describe Novo as simple, fee-free banking that is easy to use for small businesses.
The interface is consistently called clean, intuitive and easy to read.
Integrations with tools like QuickBooks, Square, ACH transfers and invoicing are valued.
Customer service and support are frequently praised as helpful and responsive.
Some reviewers cite low transaction limits as a constraint for higher-volume payments.
One user wanted a single login to manage several accounts.
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Showing 1131-1140 out of 3861
KB
Kim B
10/18/23
This company is a fraud that steals your money
I had a canceled and refunded transaction on my account. This bank placed a hold on my funds saying the hold would fall off in 14 calendar days. However, after 17 calendar days, they are still holding my money which I do not have access to. The worst part is that no one can give me an explanation of why my funds are being held for a transaction that was refunded over 2 weeks ago. They won't even tell me when I will be able to have access to my money. Customer Service is a joke. Do Not put ...
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DV
Diane von Gal
10/18/23
I am taking my business elsewhere
Customer Service is challenging since it is all done through the app. Once my transferred funds were lost and did not deposit to my external account for over 7 days. I had paid for the funds to be expedited to cover incoming bills, which I was charged for insufficient funds. Novo did not reimburse the expedite charge nor the bank fees incurred. I thought an online small business bank would give me ease with transactions. It has been far from my experience.
LR
Laurie Richards
10/18/23
Simply closed the account with no…
Simply closed the account with no reasoning. Very rude.
MV
Michael V
10/18/23
Good deals and customer service
Date of experience: October 19, 2023
C
Collins
10/18/23
Great customer service great response…
Great customer service great response always in a timely manner
DV
Diane von Gal
10/18/23
I am taking my business elsewhere
Customer Service is challenging since it is all done through the app. Once my transferred funds were lost and did not deposit to my external account for over 7 days. I had paid for the funds to be expedited to cover incoming bills, which I was charged for insufficient funds. Novo did not reimburse the expedite charge nor the bank fees incurred. I thought an online small business bank would give me ease with transactions. It has been far from my experience.
BL
Bethanne Lambert
10/17/23
All virtual
All virtual, very easy platform to work with, no fees, small business friendly
JK
John King
10/15/23
Same generic answer with no resolution
So as is the normal response is "apologize and will look into this" you have been "looking into this" for 9 weeks. $4,400 in fraudulent charges and not one alert from them. Charges done in the UK??? that would be a flag?
MS
Maynor Suazo
10/15/23
Class Small Business Bank
Definitely a good bank that fulfills your small business needs.
M
Marie
10/15/23
Straight froward and easy
Great Customer service. Attentive and knowledgeable.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].