Novo Reviews in June 2026: User Ratings, Pros & Cons

Too bad we can’t give 10 stars

Too bad we can’t give 10 stars. The

Too bad we can’t give 10 stars

Too bad we can’t give 10 stars. The

Great to work with

Great to work with. Smart, professional, easy to us.

Great Bank for Small Businesses

Very reasonable terms, easy to use app and no problems to report. Great experience to date and been with them about 2 years.

Great Bank for Small Businesses

Very reasonable terms, easy to use app and no problems to report. Great experience to date and been with them about 2 years.

Terrible service

My business partner and I have had an account with this bank for two years now, and we will be leaving for another bank as soon as possible. Last month, their site suddenly stopped uploading data to Quickbooks. We received no communication about it. It took almost two weeks to get resolved. I called NOVO and they confirmed the issue was on their end. Then last week, we transferred over $3K in payments that were supposed to show up in our personal accounts by Friday. They have been deducted ...

I really wanted Novo to work

I really wanted Novo to work. They have some great features and when it works, it’s great. BUT- if anything goes wrong or you need any assistance— you’re basically screwed. The customer service aspect of this bank just doesn’t cut it. For a company with slick advertising about ease-of-use and making business checking easier, it’s clear that the time and attention has been placed solely on marketing and customers are just left to their own. -long wait times to get anyone on the phone. I’ve ...

This fintech is not good

I generally don't write reviews, but as a journalist, I feel it's important to address this. This fintech service is subpar. Transactions are far from instant, and my funds have been on hold for nearly three weeks with no resolution in sight. If you're willing to share your experience with their practices on record, please email us at team (at) culturemass.com.

I really wanted Novo to work

I really wanted Novo to work. They have some great features and when it works, it’s great. BUT- if anything goes wrong or you need any assistance— you’re basically screwed. The customer service aspect of this bank just doesn’t cut it. For a company with slick advertising about ease-of-use and making business checking easier, it’s clear that the time and attention has been placed solely on marketing and customers are just left to their own. -long wait times to get anyone on the phone. I’ve ...

Fraudulent/Fake company.

Fraud, Fraud, Fraud is all i can say. They responded and Lied in the trustpilot app stating they responded to me and never actually did. The last representative used the N word to me and thought i did not hear it. I will be suing them for everything they Have. These people have access to my funds and will not give them back to me. I will not stop untili bring this entire fraudulent company to the worlds eyes and every last penny they owe me. Again stay away from this bank if you have a ...