Novo Reviews in June 2026: User Ratings, Pros & Cons

Love the reserve buckets

Love the reserve buckets. Absolutely game changing.

Undecided choose NOVO!

I’ve been using novo for roughly around two years. I prefer them over any bank and I truly love the fact that they allowing many integration features that’s beneficial for me to run my small business

Love how I am not nickel and dimed like…

Love how I am not nickel and dimed like the big banks do. Also, they have great business loans for quick money when you need a little help.

I'm extremely disappointed with Novo’s…

I'm extremely disappointed with Novo’s handling of a significant fraud incident involving my small business, Hex Fly Co. Despite promptly reporting the issue, calling the fraud line, and requesting a stop ACH, Novo failed to refund the $20,000 stolen by hackers. The lack of resolution and support in such a critical situation reflects poorly on their commitment to customer security and satisfaction.

If I could give zero stars I would

If I could give zero stars I would! I have two businesses with Novo and ever since my second business was set up, Novo somehow got the two accounts linked. Whenever I create a support ticket using the new account it creates it under the older account and they refuse to help me because they accuse me of being logged into the other account. I have tried several times to get this issue resolved but they don't understand the problem. They refuse to escalate it to an IT department with someone ...

The experience this far has been…

The experience thus far has been awesome. As a small business owner, it was difficult to find a bank that would allow me to open an account (especially without coming in-person). NOVO’s application and service is A1 and seamless. The response time is impeccable as well whenever I have a question/concern. The only reason I took off 1 star is because Zelle is not connected and money transfers take a little bit longer than I personally would like sometimes. However, those issues are not big ...

I made a check deposit with my phone

I made a check deposit with my phone. Initially the app estimated a 3 day hold. Later that day they changed to next day availability and I had the full amount of the check the next morning first thing. Very convenient.

There is absolutely zero customer…

There is absolutely zero customer support. They only have chat, no phone customer service. I have been setting up an offshoot of one of my businesses for about 6 months now. I of course set up a separate bank account and credit card processing. I decided to wait until the first of the year. For no given reason they shut my account down. Not only that but they kept my money, granted it was less than $100

Great overall experience

Date of experience: November 06, 2023

New Business Owner’s Best Friend

Novo helped me get started fast as a new business owner! Novo was highly recommended by my business coaches and a year later, I can’t say I disagree!