Novo Reviews in June 2026: User Ratings, Pros & Cons

So much easier to work with as opposed…

So much easier to work with as opposed to a conventional bank. A generous line of credit was extended without even asking or applying for it.

Simple and easy to use for our agency

Have been using it for our small business and it's been great!

No customer service fraudulent charges not recovered.

My business account/card was compromised while I was out of the state, on St. Thomas Virgin Island, on vacation. I have confirmed travel documentation and other evidence that shows and confirms I was out of the state. My vehicle was broken into back home where I reside, and I was notified while in STVI that my card was compromised. I affirmed the fraudulent charges, did my reporting as requested by NOVO and ultimately, they took several months to investigate which resulted in them closing ...

A few things I’d change, otherwise they are amazing

Could use some better UI/UX when it comes to looking at the financial analysis such as being able to look at lifetime earnings and last years. Otherwise I’ve loved banking with them since I started.

I haven’t had any problems with my…

I haven’t had any problems with my account after awhile having my account.

Good communication

Good communication, easy to use

I mistakenly gave this company a try

I decided to give this company a try. Used it for a book payment that was conducive to running my business. Right before President's day a deposit was made. It took a full week for the deposit to show up when I paid for instant transfer. The funds were posted on their platform but the balance didn't reflect the funds. Needless to say I got the run around from "customer service" with no real human answer just scripted answers from humans. I've decided not to use this service any longer. It ...

I mistakenly gave this company a try

I decided to give this company a try. Used it for a book payment that was conducive to running my business. Right before President's day a deposit was made. It took a full week for the deposit to show up when I paid for instant transfer. The funds were posted on their platform but the balance didn't reflect the funds. Needless to say I got the run around from "customer service" with no real human answer just scripted answers from humans. I've decided not to use this service any longer. It ...

Customer service

Slow processing of checks and mailing them. No wire transfer available. Customer service is great. Mobile app is easy to use.

Novo is the User Friendly One

Novo is user friendly and constantly improving. Saves me lots of timing banking.