Novo Reviews in June 2026: User Ratings, Pros & Cons

So simple and reliable

So simple and reliable. Everything just works. Deposits, statements, payments. No snippy tellers or (No) customer service operators!

Awesome banking experience

My experience with Novo has been nothing shirt of AWESOMENESS! Iam so very pleased with the personalization being a business account owner, and being able to access professional customer service reps to help make my experience a great experience. I know this seems too good to be true. YOU need to see for yourself. I have an individual assigned to my account, and he is spot on. I'm not used to someone contacting me directly for all of my needs. I'm so very pleased. I feel like part of the ...

Seamless and efficient by design and…

Seamless and efficient by design and execution. If you are looking for this kind of service and peace of mind, well I have found it here.

Non-Existent Support from the People with My Money

I have attempted to get in touch with support from a foreign country (where my business functions) for 6 weeks and I’ve not received a single response. Even when I’ve tried to call, I exhausted nearly all my data allocation and after sitting on hold for 20 minutes was told there was no one to answer the call. This happened multiple times. I’ve attempted to get in touch on the app and by email and nothing.

Terrible app

Terrible app. Can’t access the app and can’t even view my account. Really just trying to close my account at this point

You DO NOT want to us Novo Business Banking!

Novo, put a freeze on my account due to it being under investigation. The account has been used a dozen of times if that. The account doesn't even have any money coming into it yet. I am working on opening a small business and I went to make a purchase, the purchase was declined and this is how I found out. Novo, does not give any indication that the account is having issues of any sort, whether they believe it to be suspicious or fraud. They actually give no information at all. And I mean ...

In full fairness - Honest Review!

In full fairness, originally I didn't rank Novo very high due to several issues and matters. Now my view on Novo has totally done a 180! After writing in, they actually listen and implemented many of the requested changes and fast! My 2 star rating is now a 4 star rating. The reason for 4 stars and not 5 yet, is because they have yet to include Zelle to their platform. They have said it's on their roadmap, but when you do your online research, it's been on their roadmap for years and years ...

Poor customer service and late direct…

Poor customer service and late direct deposits

You Have the Technology to Do Better

The experience included my card getting declined only to find out that it was a system error on your side. The issue is that you have the technology to inform all of your customers when you have a service to sell, but couldn't have given us a heads up that there might be an issue for a time?

GREAT OPTION

Very convenient. Communication is always excellent. I have never had an issue.