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9.8

SpotScore

NordVPN - VPN Software

NordVPN Reviews in October 2026: User Ratings, Pros & Cons

Secure your online presence with NordVPN.

4.79

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NordVPN Reviews & Ratings

4.79

Excellent

Based on 10133 ratings & 11737 reviews

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Rating Distribution

Excellent

(11079)

Very Good

(124)

Good

(44)

Poor

(96)

Terrible

(394)

Spotsaas Editor’s POV

NordVPN continues to shine as one of the most reliable and user-friendly VPN services on the market today. The overwhelmingly positive feedback highlights its consistent performance, strong privacy measures, and ease of use. Users frequently praise its fast and stable connections, as well as the wide selection of servers that cater to various needs. Features like ...Read more

NordVPN pros and cons

  • Reliable and consistent VPN performance with fast and trusted connections.

  • Easy to use interface that works reliably for most users.

  • Excellent customer support, with quick responses and effective resolution of issues via live chat.

  • Provides a sense of privacy and security, even against potential government surveillance.

  • Subscription or billing issues are occasionally reported, causing temporary service interruptions.

  • Some customer service errors or initial misinformation require additional follow-ups to resolve.

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Showing 6011-6020 out of 11737

JS

Joe Sim

10/06/22

5 out of 5

Fast and very helpful

Surprised how quick and helpful the support people was. I spoke to Mason and he was very patient while i explained my issue.

M

MVN

10/06/22

5 out of 5

Great customer support

Had a problem where my vpn wouldn't connect cause the background processes wouldn't start. Got great support from Theodore in their website support chat and after a little trial and error we fixed the issue. Thanks again!

CD

Calvin Daves

10/06/22

5 out of 5

I do love the service and customer…

I do love the service and customer service is awesome!!!! Eugenia was a great help and very polite!!!!

DK

Dmitry Kolosov

10/06/22

5 out of 5

NordVPN Great Customer Service

I received really fast and efficient service on a subscription issue I had with Nord. Vincent from their team was very friendly and helpful in getting the issue resolved!

JW

Jelly Wong

10/06/22

5 out of 5

One months ago I use the VPN pretty…

One months ago I use the VPN pretty great.Suddenly is not work. So I chat to Aiden who tell me to solve the issuse. The experience was great and thanks.

T

Traveler

10/06/22

5 out of 5

Ryan is very patient with customer…

Ryan is very patient with customer support outstanding support! Thank you again.

B

Benjamin

10/06/22

5 out of 5

Friendly and helpful

Friendly and helpful. Thank you Eugenia for understanding my issue and sorting it.

EC

Eric Casey

10/06/22

5 out of 5

Great Support Experience!

My account auto-renewed unexpectedly (I misread when my subscription was active until). I used the chatbot, which I was a little worried about since usually, their functionalities are very limited. After entering my question and a couple of follow-up questions I was connected to a live support agent, Jack, and they were able to provide me with a refund or the option for a retention plan. The whole process was extremely quick and easy!

RW

Roman Waste

10/06/22

5 out of 5

Quick Help

Big thanks to the live agent - Mason, this guy solve my issue in less than a minute.

A

ANDREW

10/06/22

5 out of 5

High CPU usage resolved

I was having a problem with really high CPU usage and contacted the support team. Lawrence and Theodore helped me to diagnose and resolve the issue, returning NORDVPN to normal cpu usage. They were very courteous and were able to very quickly resolve the problem.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].