NordVPN Reviews in October 2026: User Ratings, Pros & Cons

I would like for you to acknowledge the unparalleled services given by your employee Kasper

A representative with the name of Kasper provided me with quick and effective services and answers to any and all questions I had and resolved the issue in a timely fashion I highly recommend this individual for whatever type of reward systems you might have in place to reward such an excellent individual have a great day.

Great job Logan

Date of experience: October 19, 2022

BEST CUSTOMER SERVICE E. V. E. R. !!!!!!!

We've had Nord for years. When we got a router to put Nord on, and it wasn't working, I contacted a Nord representative through the chat. I was connected with Freddie, who was incredibly patient and helpful! He asked me to recheck some information, and I saw the problem immediately... I had accidentally transposed two characters of my credentials. I fixed that, uploaded the file again, and everything worked beautifully from then on!!! Freddie and Nord get ten gold stars from me!! Thank you, ...

Great experience with Oliver :)

Date of experience: October 19, 2022

Best company customer service I've worked with.

George from the Billing department was very helpful in answering misc questions as well as resolving my initial problem of how long my service was paid for today. Beyond this, I have never had a bad experience with NordVPN's customer service. They are always quick to resolve your issue, or point you in the right direction.

I was having buffering problems with…

I was having buffering problems with one of my streaming services. I got on Nord chat live to speak with someone and not only did they help me get Nord on another computer, they also helped me with my buffering problem. Be sure to learn ASK if you have an internet problem. I got server number recommendations and learned how to use "search" to get better service from my streaming service. So I could have just contacted NORD and not lived with this buffering problem for over 2 months. Mathiew ...

Great Service

I was having a bit of trouble with streaming, and Logan helped me fix it very quickly. Super good.

Internet Issue when Nordvpm was paused

Had issues connecting to the internet when Nordvpm was paused. Customer Chat support was great. Damon was courteous and quickly resolved the problem with the diagnostic log. It turns out the Kill Switch was toggled to "on - when vpm is down". All good now.

Local Devices not reachable

Had the problem that local devices couldn't be reached as soon as NordVPV established a connection and wondered if there was a way to get arround this. I initiated a chat with the support and was recommended to use protocol IKEv2 in this case and this worked fine. Friendly, competent, flawless support! Thanks!

Just excellent customer support

Just excellent customer support. Thank you very much Dear Joel. You saved my hours or days. I had a connection issue but he helped me to fix it. Also, NordVPN is the best really. So fast and excellent servers, great customer support. What can I say? Thank you! ^^