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9.8

SpotScore

NordVPN - VPN Software

NordVPN Reviews in October 2026: User Ratings, Pros & Cons

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4.79

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NordVPN Reviews & Ratings

4.79

Excellent

Based on 10133 ratings & 11737 reviews

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Rating Distribution

Excellent

(11079)

Very Good

(124)

Good

(44)

Poor

(96)

Terrible

(394)

Spotsaas Editor’s POV

NordVPN continues to shine as one of the most reliable and user-friendly VPN services on the market today. The overwhelmingly positive feedback highlights its consistent performance, strong privacy measures, and ease of use. Users frequently praise its fast and stable connections, as well as the wide selection of servers that cater to various needs. Features like ...Read more

NordVPN pros and cons

  • Reliable and consistent VPN performance with fast and trusted connections.

  • Easy to use interface that works reliably for most users.

  • Excellent customer support, with quick responses and effective resolution of issues via live chat.

  • Provides a sense of privacy and security, even against potential government surveillance.

  • Subscription or billing issues are occasionally reported, causing temporary service interruptions.

  • Some customer service errors or initial misinformation require additional follow-ups to resolve.

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Showing 4931-4940 out of 11737

EY

Erin Yurday

02/12/23

5 out of 5

Customer service/problem solving was amazing

Had a few glitches getting started. I'm not tech savvy so contacted chat immediately. Humbert was extremely patient, answered all of my questions clearly, and fixed my problems quickly. Top-notch customer service help. Thanks, Humbert!

JC

Julie Clark

02/12/23

5 out of 5

Tyler the Customer Service Rep Excellent

Tyler the Customer Service Rep was very nice and accommodating, he offered me the Sales which I knew he would however we have switched to another platform 'Nord360' which I believe is related to your company, so it is double coverage. Thank you again for the years we had your service!

CM

Colin Murphy

02/12/23

5 out of 5

Silas rocks

Silas was very polite and helpful. I was unaware I would be charged for my subscription renewal until I got the email regarding the charge. I contacted support to ask for a refund. Silas politely explained an offer to extend the term of my subscription at no additional cost, apart from what had already been charged. I was very happy with the help I got from Silas. I would like to say I'm quite disappointed about not being notified that my subscription would be auto-renewing and that has ...

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L

Lance

02/11/23

5 out of 5

Brad was very helpful in solving my…

Brad was very helpful in solving my problem, and kind and understanding through the process. Also explained all the questions I had. Great experience

C

Claude

02/11/23

5 out of 5

The support from Annie was great

The support from Annie was great. Short, professional replies answering my questions quickly and efficiently. Not lacking in friendliness though, an overall good experience with their support system. I've used Nord VPN privately for some time now. I prefer it over the competition out there because of it's simplicity as well as the number of available regions it has. Professionally I use Nord to help test a lot of the region-specific issues our users report and it helps flawlessly with ...

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AH

Anton Hotmirov

02/11/23

5 out of 5

The support made my day

The support made my day. Thank you Nick for you help finding the best server for my case!

多

多曽田謙治

02/11/23

5 out of 5

Wifi connection error when node vpn is…

Wifi connection error when node vpn is connecting. I was supported quickly. Supporter name is Jeffrey.

H

Homayun

02/11/23

5 out of 5

Great customer service

Great customer service. They were very patient and nice and the live chat was helping me for almost an hour. Would definitely recommend 👍

P

Patrick

02/11/23

5 out of 5

Eugene was quick and responsive to my…

Eugene was quick and responsive to my payment registration issue. Got me back up and running right away!

KT

Kevin Taylor

02/11/23

5 out of 5

Order issue

Had an issue, which was quickly sorted out by nathaniel. Top service.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].