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9.8

SpotScore

NordVPN - VPN Software

NordVPN Reviews in October 2026: User Ratings, Pros & Cons

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4.79

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NordVPN Reviews & Ratings

4.79

Excellent

Based on 10133 ratings & 11737 reviews

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Rating Distribution

Excellent

(11079)

Very Good

(124)

Good

(44)

Poor

(96)

Terrible

(394)

Spotsaas Editor’s POV

NordVPN continues to shine as one of the most reliable and user-friendly VPN services on the market today. The overwhelmingly positive feedback highlights its consistent performance, strong privacy measures, and ease of use. Users frequently praise its fast and stable connections, as well as the wide selection of servers that cater to various needs. Features like ...Read more

NordVPN pros and cons

  • Reliable and consistent VPN performance with fast and trusted connections.

  • Easy to use interface that works reliably for most users.

  • Excellent customer support, with quick responses and effective resolution of issues via live chat.

  • Provides a sense of privacy and security, even against potential government surveillance.

  • Subscription or billing issues are occasionally reported, causing temporary service interruptions.

  • Some customer service errors or initial misinformation require additional follow-ups to resolve.

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Showing 4521-4530 out of 11737

BA

Bryan Alexander Polski

03/07/23

5 out of 5

Auto renewal issue

I was having an issue with an automatic renewal of subscription of Nord VPN. I didn't want to use the app anymore as I did not have the need at the time. However the auto-renewal kicked in. The customer experience agent was really helpful and understanding, asked questions to find out what was wrong and if there is anything they can do better (no, the app itself is great - both from functionalities as well as UX perspective, I just didn't need it anymore for any purposes!), and offered ...

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P

peter

03/07/23

5 out of 5

Bruce is professional in solving my…

Bruce is professional in solving my refund problem. He provided a good offer for me to keep using NordVPN.

C

Carey

03/07/23

5 out of 5

The agent Kevin was awesome

The agent Kevin, knew immediately what I needed to do with the problem I was having with the buffering on my firestick. I had just switched to NordVPN and I didn't want to have to cancel it because of the buffering problem. So Kevin saved the day! I am very happy with the service and how the VPN is now working. Thank you again, Kevin.

F

frank

03/06/23

5 out of 5

email issues

Bart, was extremely helpful and took care of the issue right away!

MF

Mariela Feal

03/06/23

5 out of 5

I would like to thanks Harrison

I would like to thanks Harrison, he helped me a lot with my issues, He did a really good job.

M

megan

03/06/23

5 out of 5

I was going to cancel my service!

I was going to cancel my service due to really not understanding what I was paying for. Maya was excellent at providing info about NordVPN and convincing me that keeping it was in my best interest. She was friendly, polite, and very professional. Please pass along my thanks!

PH

Peter hillmore

03/06/23

5 out of 5

Kingsley was very helpful and patient…

Kingsley was very helpful and patient and solved my problem

R

Rahul

03/06/23

5 out of 5

Quick resolution

Richard and Brad were quick in helping sort the issue

JF

J F

03/06/23

5 out of 5

Violet and Allison were great and…

Violet and Allison were great and prompt in helping me. Great customer service and extremely polite.

JT

Jack T

03/06/23

5 out of 5

A great VPN service with great customer…

A great VPN service with great customer service, one of the best around. I spoke to Ferdinando, one of their customer support agents today with some problems I was having on my computer using the VPN and he helped resolve those problems perfectly. I cannot praise him and NordVPN's customer support enough. Their VPN application and service is outstanding! Nothing comes close to it.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].