9.3
Spot Score
Securely store and auto-fill all your passwords.
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Starts from $2.49/Month, also offers free forever plan
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 81-90 out of 1203
JS
jaime salas
05/14/24
Ava solved my issue inmediatly
Ava helped me inmediatly and actually could diagnose my issue in a couple of seconds of just asking a couple of questions, even though she still was kindly creating a ticket for extra support, excelent customer service as allways, thank you
JS
jaime salas
05/14/24
Ava solved my issue inmediatly
Ava helped me inmediatly and actually could diagnose my issue in a couple of seconds of just asking a couple of questions, even though she still was kindly creating a ticket for extra support, excelent customer service as allways, thank you
JD
James D
05/10/24
Excellent Customer Service
I can definitely say that their customer service is super fast and helpful. I spoke to Estrella L. and they were super helpful! Thank you!
X
Xavier
05/10/24
Super quick to help and resolve my issues.
I contacted support due to issues resetting my NordPass account because I lost both my Master password and my Recovery codes. I tried to follow the instructions found here support dot nordpass dot com/hc/en-us/articles/360002378758-Forgot-your-Master-Password-and-no-Recovery-Code but could not install the Mac OS (intel) app and Estrella Lopez was quick to help me out with the browser extension, the mobile app and helped me reset my account so I could use the app again.
JD
James D
05/10/24
Excellent Customer Service
I can definitely say that their customer service is super fast and helpful. I spoke to Estrella L. and they were super helpful! Thank you!
X
Xavier
05/10/24
Super quick to help and resolve my issues.
I contacted support due to issues resetting my NordPass account because I lost both my Master password and my Recovery codes. I tried to follow the instructions found here support dot nordpass dot com/hc/en-us/articles/360002378758-Forgot-your-Master-Password-and-no-Recovery-Code but could not install the Mac OS (intel) app and Estrella Lopez was quick to help me out with the browser extension, the mobile app and helped me reset my account so I could use the app again.
PŠ
Peter Šulek
05/07/24
NordPass great product with superb support
Using this product for year now and write how helpfull NordPass is, using android app or browser (chrome/edge) extension. Upgrading now to Family plan for all my family members can use such a good product! Also Nordpass support is usefull and helpful, like today when answering questions about upgrade of current Premium plan to Family plan by their staff "Estrella Lopez" !
MA
Mario Alberto
05/07/24
I have an issue where my son made the…
I have an issue where my son made the wrong purchase. something I can not afford at this time. I communicated with AVA and the service was more than wonderful. thank you so very much AVA!
A
Adam
05/07/24
Review
Review for customer service I recently had the pleasure of interacting with Estrella Lopez, a customer service agent at NordPass. Her exceptional service left a lasting impression, and I’d like to share my experience. Prompt and Efficient Empathetic and Patient Thorough and Knowledgeable Positive Attitude In summary, Estella Lopez exemplifies NordPass’s commitment to outstanding customer service. Her professionalism, knowledge, and kindness set a high standard. Thank you, Estrella, for ...
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MA
Mario Alberto
05/07/24
I have an issue where my son made the…
I have an issue where my son made the wrong purchase. something I can not afford at this time. I communicated with AVA and the service was more than wonderful. thank you so very much AVA!
