9.3
SpotScore
NordPass Reviews in July 2026: User Ratings, Pros & Cons
Securely store and auto-fill all your passwords.
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Starts from $2.49 / Month, also offers free forever plan
NordPass Reviews & Ratings
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Spotsaas Editor’s POV
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
NordPass pros and cons
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 1-10 out of 1253
PV
Paul Veintimilla
01/13/26
The person who help me was kind and…
The person who help me was kind and specific with the questions and with that he could answer my douts.
SG
S G S
01/12/26
Quick and excellent customer service
Had to contact the Nord live chat to sort out something. Alex from the customer service team was helpful and super quick in helping with it. Appreciate the experience.
G
Gyula
01/12/26
wrong subscription
wrong subscriptionwas managed by the Customer Support Center quick and effficient!
NC
NordPass Customer
01/11/26
I had an issue with emails
I had an issue with emails. When I first decided to use NordPass, I probably tried the 'free offer' using my normal email. Afterwards, I purchased NordPass Premium 2 yrs offer, however I recall issues with payment which I somehow resolved using an other email and downloaded the software. Since then, I continued receiving email offers to upgrade from the 'free offer'. Today I learned the free offer was still on your database. Using chat - your agents were 'extremely' understanding and ...
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M
Max
12/27/25
Nordpass exceeded my expectations.
Nordpass exceeded my expectations.I use 1Password at work, and the fact that you can get a free version of NordPass (which doesn't have all the features that 1Password has) means it is great for personal use and keeps me all round more secure. The features are great for a free piece of software: MFA, being able to store all your passwords in one place, setting passwords easily and a good app for the phone. I am impressed!It did take a little bit of time transferring my passwords over to the ...
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NC
NordPass Customer
12/04/25
Very helpful!
Quick response, very helpful and nice team, and most important: my problem with Firefox has been solved!
M
Morven
12/01/25
Alex was helpful and patient
Alex was helpful and patient
ID
Ilhame D
12/01/25
Excellent customer service
Excellent customer service, Alex was extremely helpful, patient and friendly ! thanks again !
R
Robert E Ross
11/25/25
Communications were clear and pleasant
Communications were clear and pleasant. I receive information that can help me. I feel nordpass is doing a good job with their customer service.I'm glad I chose NordPass for my password manager. I'm still learning.How to set up some stuff? But it's coming along. Well, thank you.
BG
Barry Golbin
11/24/25
Eryc Deserves Praise (and maybe a raise)
The gentleman I spoke with, named Eryc, was wonderfully pleasant, very knowledgeable, completely patient with my typing and questioning and he spoke clearly and gave a lot of information after I had been trying for over a month to log on to NordPass. Finally, thanks to him, I was successful!! Thank you, Eryc.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].