9.3
Spot Score
Securely store and auto-fill all your passwords.
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Starts from $2.49/Month, also offers free forever plan
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 11-20 out of 1203
L
Lilith
06/18/24
Ava was great and patient with helping…
Ava was great and patient with helping me reset my account!
SE
Stef en Bahia
06/17/24
Everlyn did a great job to help me with…
Evelyn did a great job to help me with some troubles with MFA.
N
Nicolas
06/17/24
Benjamin was very fine
Benjamin was very fine, rapid at solving my issues. Good communication
T
T.B
06/16/24
Talk to me like I'm 5, not 62
Talk to me like I'm 5 I've had a very difficult time trying to set up Nordpass. I purchased it probably a month ago and I've been slowly working at it, trying to figure out the best way to change my existing passwords and then upload them to NordPass. I was confused about the difference between my.nordaccount and app.nordpass. I've considered cancelling several times. Today, I think I understand. A service rep named Evelyn spent an hour with me, walking me through and explaining things. I ...
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JD
Joël Dominguez
06/15/24
Great customer support!
⭐️⭐️⭐️⭐️⭐️ I had an outstanding experience with Ava, the customer support lady from NordPass! I was having trouble accessing my account, but Ava made the process incredibly smooth. She was so patient and took the time to explain everything clearly. Thanks to her detailed guidance, I was able to get back into my account without having to delete anything. I am extremely grateful for Ava's help and the exceptional customer support she provided. Thank you, Ava, for making this a hassle-free ...
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RK
Robert Kwame
06/15/24
Great service
I spoke to support at VPNpass, name is Arthur. He was polite, quick and professional. He helped me solve an issue I found impossible. He deserves a lot of credit !
SF
Scott Fisher
06/15/24
Triss from the support team provided…
Triss from the support team provided fantastic assistance! Very helpful and friendly and worked through a few issues quickly and professionally.
V
Viacheslav
06/15/24
Prompt and professional assistance
Prompt and professional assistance was provided. Thanks for your help.
SD
Shawn Daniell
06/14/24
Arthur with the assist
Arthur was quick and responsive! A+ experience, in and out.
J
Justina
06/14/24
Help center assistant Evelyn was very…
Help center assistant Evelyn was very nice and very helpful ! Thank you so much!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
