NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"Very Powerful Tool"

What do you like best about NinjaOne (formerly NinjaRMM)? Allows our small company to make a big impact with our customers. What do you dislike about NinjaOne (formerly NinjaRMM)? No negative experience so far. We've been extremely pleased and impressed with how Ninja advances our relationships with our customers. Recommendations to others considering NinjaOne (formerly NinjaRMM): The ease of use makes this solution attractive to small companies. What problems is NinjaOne (formerly ...

"By far the best RMM out there. "

What do you like best about NinjaOne (formerly NinjaRMM)? One of the best RMM you can find, works out of the box, is web base so you can access virtually anywhere. If you are looking for a good and solid RMM, this is the one you need. What do you dislike about NinjaOne (formerly NinjaRMM)? I haven't found any dislikes yet, so far so good. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Helps me maintenancey customers workstations up and running 24/8

"NinjaRMM Powerful Tools for MSP's"

What do you like best about NinjaOne (formerly NinjaRMM)? Ease of deployment probably. One executable and everything is installed automatically. You have remote access to the device within minutes. NinjaRMM has brought this 30 year old IT Services company the most bang for our bucks. What do you dislike about NinjaOne (formerly NinjaRMM)? Nothing so far! Everything has worked as promised. Recommendations to others considering NinjaOne (formerly NinjaRMM): Go for it! Yo have nothing to ...

"Ninja RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? Clean and intuitive. Rapidly evolving. Ninja fits the way we do business and the team has been great to work with since the beginning. They have a solid road map and are continually working to improve the product. Implementing new features and integrations has been incredibly easy. They do a great job of making it easy for us. We were an early adopter and have watched Ninja RMM grow. It's a great product and it's gaining momentum ...

"NinjaRMM Experience"

What do you like best about NinjaOne (formerly NinjaRMM)? Clean and easy to use interface. Not having to go through menu after menu to find what you're looking for is a true time saver. The TeamViewer access is excellent. We switched from a competing remote access product. I personally never had any issues with it, but I've had several clients tell me how much better TeamViewer is and how much better it is. Having happy clients is definitely a good thing! What do you dislike about NinjaOne ...

"Easy to use, yet powerful RMM tool"

What do you like best about NinjaOne (formerly NinjaRMM)? I like how easy it is now to get insight into our computers to see software installed, if they need windows updates and Ram/cpu/hard drive usage. I also love that Teamviewer license was included by NinjaRMM when we purchased it giving us the most up to date teamviewer for remote support. What do you dislike about NinjaOne (formerly NinjaRMM)? I really think that their help guides / tutorials could use some more help to improve user ...

"Awesome Windows Remote Management"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja is awesome because it gives us the ability to remotely push installs, updates and see what is going on with windows computers with our company. What do you dislike about NinjaOne (formerly NinjaRMM)? I dislike that there is default software built in to push to devices (example... Chrome, Adobe reader, etc) but you can't manually push them to devices but instead have to build custom installers to push to devices. Recommendations ...

"NinjaRMM is my go to software for my MSP Business...."

What do you like best about NinjaOne (formerly NinjaRMM)? I love the dashboards, the NMS, and Cloud Alerts.. What do you dislike about NinjaOne (formerly NinjaRMM)? Not much to say that I don't like yet... Recommendations to others considering NinjaOne (formerly NinjaRMM): NinjaRMM is one of the best RMM companies out there. Friendly people and great leaders running the company. I can foresee this company being around for a while! What problems is NinjaOne (formerly NinjaRMM) solving and ...

"Best Customer Service"

What do you like best about NinjaOne (formerly NinjaRMM)? I like that if I have any kind of issue with the product or any other services they provide, I call my representative and she answers and knows who I am. The one time I called and did not get through, she called me back without having to leave a voicemail. She assisted me with finding the right person to help me with my technical problem and made sure it was resolved. What do you dislike about NinjaOne (formerly NinjaRMM)? Finding a ...

"Maintenance and Monitoring Made Easy"

What do you like best about NinjaOne (formerly NinjaRMM)? I love that my techs and I can run some troubleshooting tasks without having to access the desktop directly. What do you dislike about NinjaOne (formerly NinjaRMM)? Preparing a download link manually instead of it being a button on the agent creation screen. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Scheduled maintenance and updates have helped keep support time more predictable. Since we ...