NinjaOne Reviews in October 2026: User Ratings, Pros & Cons

"Wow!"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja is great for patch management, we use it all around the office for keeping track of devices. We can see when a device is added when a user is added to the computer, etc via email which I very much enjoy! What do you dislike about NinjaOne (formerly NinjaRMM)? Not sure what to add here. Ninja does everything we requested. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Patch management ...

"All your admin needs in one place"

What do you like best about NinjaOne (formerly NinjaRMM)? 1. Detail of each workstation and server. 2. Remote capability - with security. 3. Being able to remotely admin systems both with and without end user knowledge. 4. And everything else the platform does that I have not listed here...its all perfect. What do you dislike about NinjaOne (formerly NinjaRMM)? Learning curve in the beginning. No matter what, take advantage of the training. This much detail can be a hassle if you don't use ...

"Packed with features"

What do you like best about NinjaOne (formerly NinjaRMM)? I love how many services are included with Ninja. TeamViewer, Bitedefender and Splashtop. We were originally paying for all of them and now we are getting a reliable RMM with everything above. What do you dislike about NinjaOne (formerly NinjaRMM)? Ninja has been a little unresponsive when it comes to pushing software and scripts. Recommendations to others considering NinjaOne (formerly NinjaRMM): Take extra time when setting up ...

"Easy to Use/Implement "

What do you like best about NinjaOne (formerly NinjaRMM)? The ease of cheeking on computer health and update sand/or rebootts within one dashboards is also nice . The reports that you are able to run with this software is so great, nice to provide a client iwth an audit log of machinate I am caring foor. What do you dislike about NinjaOne (formerly NinjaRMM)? The only feature that is a little tunfavorale is when the ninja agent is taken off the Webroot will not automatically be removed from ...

"Customer service second to none"

What do you like best about NinjaOne (formerly NinjaRMM)? I've never had a more seamless experience with any third-party company for handling PSA, RMM or MSP products than Ninja. Nicole has been incredibly responsive with communication and ensures that we've been comfortable with our transition away from one of those "other guys". What do you dislike about NinjaOne (formerly NinjaRMM)? I have yet to find a real reason to dislike their services.One thing I'm waiting on is more complete Mac ...

"Converted our long time break-fix shop into an MSP"

What do you like best about NinjaOne (formerly NinjaRMM)? Ease of use and team-viewer integration. What do you dislike about NinjaOne (formerly NinjaRMM)? We have been really happen with Ninja and they have been prompt to address all of our questions and concerns. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Before using Ninja we weren't using an RMM. It has helped us greatly streamline our troubleshooting and gives a great platform for other ...

"One Place for Everything"

What do you like best about NinjaOne (formerly NinjaRMM)? We love being able to manage our client's backups and antivirus software all onder one website. What do you dislike about NinjaOne (formerly NinjaRMM)? The main thing would be the lack of a native app for android, but I hear it's coming soon. Also I would like it if you could have different system tray icons for the different organizations. Recommendations to others considering NinjaOne (formerly NinjaRMM): If you want a product that ...

"Great RMM Tool"

What do you like best about NinjaOne (formerly NinjaRMM)? I really like the interface and the customer service is really great. I also like that they offer discounts on products I actually use. What do you dislike about NinjaOne (formerly NinjaRMM)? Sometimes the backend, changing settings and policys I can get lost in. But its mainly my lack of using it. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Server management, getting notfications of outages, ...

"Ninja RMM - Made controlling a mid-size firm cyber-security a breeze "

What do you like best about NinjaOne (formerly NinjaRMM)? Easy of installation and setting policies What do you dislike about NinjaOne (formerly NinjaRMM)? Only downside would be only able to manage one antivirus, does not support ESET yet. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? computer polices and updates to ensure maximum security and uniformity among company computers.

"Great Software and Great Support"

What do you like best about NinjaOne (formerly NinjaRMM)? The support is always very fast and helpful. The RMM software is easy to use and very powerful. We mainly use NinjaRMM to remotely access and support our client endpoints, and for this, NinjaRMM has been the best decision we've made. We get daily and weekly reports for everything in our client organizations, and we are able to easily see when something is wrong. For example, over a weekend, one of our clients had a power outage, and ...