NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

The best RMM tool today!

PROS: I love that NinjaRMM is equipped with third-party patching functionality and other helpful tools, unlike the other software I used in the past. Setting up NinjaRMM is fast and no problem at all, taking us only a few hours to finish it. Before we use this platform, we also noticed that our clients don’t receive constant updates, which they now enjoy when we switched to NinjaRMM. Also, our old RMM doesn’t patch Java, and it’s a major concern when it comes to security. Everything we ...

An excellent tool to support our clients

PROS: NinjaRMM provides huge help since the lockdown up to now. I am using it to support clients' checks, implement patches, and provide remote support with the help of the integrated software called Splashtop. I also appreciate Ninja’s support team for its fast response and solutions when we have trouble or concerns. Additionally, I love the constant updates as they add new features that are of great use. It is cloud-based, so there’s no need for us to install desktop apps or ...

"Tried them all. NinjaRMM is the best all around!"

What do you like best about NinjaOne (formerly NinjaRMM)? Pricing, reliability, support, and customer service. What do you dislike about NinjaOne (formerly NinjaRMM)? It's not really a dislike, but the integrated cloudberry backup could allow more features. However, I've become less of a cloudberry fan over the years, and that has nothing to do with Ninja, or their integration. I would love to see a PSA developed out of Ninja, since most RMM solutions are starting to include ...

"Ninja has great tech support"

What do you like best about NinjaOne (formerly NinjaRMM)? I am impressed by how consistent the Ninja interface is to use! It helps me keep ahead of support requests from my clients in a way no other RMM has done for me ( I’ve used 4 so far)! What do you dislike about NinjaOne (formerly NinjaRMM)? There’s a lot to Ninja. I have to admit I have not had time to self-train on all the features. It would be nice to have regular training sessions. OOPS! After I wrote this, I called my rep at Ninja ...

Experiencing best customer support with NinjaRMM

PROS: I love that NinjaRMM goes the extra mile to provide superior support to its users. Good support is very important if you belong to a service industry—and that’s what I receive from this tool. I also appreciate that diagnosing and solving system issues are faster with TeamViewer’s integration. CONS: You have to pay close attention to every step you’re taking when exploring the platform, or else you’ll end up messing up with it.

Complete tool for RMM

PROS: NinjaRMM is has a user-friendly, easy-to-use interface and variety of helpful functionalities. Managing updates is simple, and accessing customer is easy as well. Reports are easy-to-understand and brief. Additionally, customer support never fails to give us a positive experience. They are responsive when we encounter issues and always ready to solve them. We are more than happy to use this tool. CONS: In some cases, I am having trouble with the interface when pulling out data. It ...

"Best RMM Tool to date - and just getting better."

What do you like best about NinjaOne (formerly NinjaRMM)? Ease of use - We are able to manage 250 devices per tech under the ninja platform. Importing scripts is easy, and you can open shells against systems (ps and cmd) very quickly. What do you dislike about NinjaOne (formerly NinjaRMM)? The latest version of the teamviewer integration, but screenconnect integration is around the corner. Recommendations to others considering NinjaOne (formerly NinjaRMM): Trial it - you will find that is ...

"Ninja RMM has been a great tool for our organization."

What do you like best about NinjaOne (formerly NinjaRMM)? My team really likes the vast feature-set of NinjaRMM. It integrates well with remote access clients and AV software. It enables us to to perform regular monitoring and maintenance for our customers. We have used it to deploy software, scripts, AV, and system updates for many clients. We are able to monitor system health and proactively address issues before they result in down time. What do you dislike about NinjaOne (formerly ...

"Very good all-in-one RMM solution"

What do you like best about NinjaOne (formerly NinjaRMM)? Simple implementation and excellent support. What do you dislike about NinjaOne (formerly NinjaRMM)? Teamviewer integration can be a little flaky, but NinjaRMM is quick to implement hotfixes to resolve any issues. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? We are able to manage more computers with fewer staff. The system includes remote command and powershell windows. There are many ...

"A very versatile and reliable product"

What do you like best about NinjaOne (formerly NinjaRMM)? I've had Ninja RMM deployed in my environment for several months now and it yet to disappoint me. We needed a product that could patch endpoints that rarely connect to our network and this has been the ideal solution. It's easy to use without unnecessary features. One of my favorite features is the remote connection to PowerShell or the command line. Their support is excellent and new features are added regularly. What do you dislike ...