NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"RMM that is always growing to fit your needs"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaRMM has an amazing interface with a large feature set. Managing updates is as simple as creating a new policy and applying it. The interface is sleek and easy to use. We rarely have any issue finding anything we are looking for. Customer access is a must have in today's world, and Ninja makes it easy. The reports are concise where needed, or exhaustive if required. We have put the site through a massive test and it passed with ...

"Great Service for a growing startup!!"

What do you like best about NinjaOne (formerly NinjaRMM)? From Integrations to ease of use with the system as a business owner it is nice as I can grab quick over views and see whats happening quickly. What do you dislike about NinjaOne (formerly NinjaRMM)? Missing ability to work on mobile devices. It is the one pain point we are starting to see more of. Recommendations to others considering NinjaOne (formerly NinjaRMM): This is not the end all be all service. It is great for a company ...

"Great tool for monitoring"

What do you like best about NinjaOne (formerly NinjaRMM)? Ease of setup and configuration. It is quick to get going and make changes. What do you dislike about NinjaOne (formerly NinjaRMM)? It is a bit light on features compared to some of the larger competitors. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Allowing us to be proactive with problems instead of reactive. Having everything easily accessible has been a time saver.

"Great set of tools to help us be proactive"

What do you like best about NinjaOne (formerly NinjaRMM)? Pricing is very flexible. We've tried many RMM systems in the past and Ninja offers a great pricing model. What do you dislike about NinjaOne (formerly NinjaRMM)? The UI can be difficult to navigate if you don't use it on daily. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? The RMM allows us to continuously maintain a proactive relationship with our clients.

"NinjaRMM as a Remote IT Support Platform"

What do you like best about NinjaOne (formerly NinjaRMM)? The rapid and effective customer support in addition to the easy to navigate user interface. Additionally, the bitdefender integration makes it very easy to check crucial aspects of hardware security, stability, and health from the main dashboard without generating overwhelming information until the user chooses to dig deeper into a particular computer. What do you dislike about NinjaOne (formerly NinjaRMM)? The two aspects I ...

"operations manager"

What do you like best about NinjaOne (formerly NinjaRMM)? I like the workstation and server integration, the ability to run tasks from the Ninja desktop and connect remotely with team viewer. What do you dislike about NinjaOne (formerly NinjaRMM)? The virus scan under the details section has now date and time stamp of when the virus was detected, and I cant seem to clear the queue. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Server and workstation ...

"NinjaRMM at School"

What do you like best about NinjaOne (formerly NinjaRMM)? Solid reporting and fairly easy to add devices. Once monitoring is set up, I very much appreciate the SMS alerting feature! What do you dislike about NinjaOne (formerly NinjaRMM)? I wish the alerts were a little more customizable/granular. I also would like a pricing model design to make it attractive to add all my devices. (Right now we only have a select number of items due to cost.) What problems is NinjaOne (formerly NinjaRMM) ...

"Best RMM at an amazing price"

What do you like best about NinjaOne (formerly NinjaRMM)? BitDefender integration with Windows is perfect SplashTop is very lightweight on PC resources and Bandwidth Windows patching allows me to keep clients up to date. What do you dislike about NinjaOne (formerly NinjaRMM)? BitDefender integration for Mac is still being developed, but BitDefender SDK is offered! Linux integration is being worked on currently but currently is not completed or offered by NinjaRMM Recommendations to others ...

"easy of use, great app, updates and patches that just work. good reporting and integrations."

What do you like best about NinjaOne (formerly NinjaRMM)? App and MFA by default. Good windows integration with updates. Scheduled tasks What do you dislike about NinjaOne (formerly NinjaRMM)? unable to deploy bit defender on Apple macs What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Security, and software patching. client reporting

"Best RMM Platform and Support"

What do you like best about NinjaOne (formerly NinjaRMM)? If You are new on the world of Managed services, Ninja Support will grab your hand and walked You through the process, i think the key for a good platform is a good support and that's exactly what you will get from Ninja. the fact that they are partnering with Team Viewer makes it perfect for troubleshooting and address issues faster. What do you dislike about NinjaOne (formerly NinjaRMM)? Their platform can get confusing at a times, ...