NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"Great RMM Product if you are a MSP!"

What do you like best about NinjaOne (formerly NinjaRMM)? Simplicity of the dashboard. Able to see status for each items from one place. What do you dislike about NinjaOne (formerly NinjaRMM)? Not able to see status on other products that can be integrated via API. Not able to create an every hour recurring task. Task for daily or weekly or monthly exists. Would like hourly option as well. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Pushing Apps to ...

"Great product, amazing customer service!"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja RMM offers valuable tools, easy onboarding and deployment, personalized customer service and account management, and a great support forum. They are always improving their product and adding new features, they're the best MSP platform I have worked with. What do you dislike about NinjaOne (formerly NinjaRMM)? Integration with Mac computers could be better (auto deployment of Teamviewer, for example). What problems is NinjaOne ...

"Marquee Dental Review"

What do you like best about NinjaOne (formerly NinjaRMM)? Once I got the hang of how the policies work, then it was very easy to use. The flow of the system is very easy. The integrations worked really well as well for Antivirus and remoting in. What do you dislike about NinjaOne (formerly NinjaRMM)? Remoting in sometimes is a pain. I have had a computer I know is up and online and I can't get into it. I have to command line reboot it before Splashtop will work. Deploying programs has not ...

"All IT management tools on a single platform"

What do you like best about NinjaOne (formerly NinjaRMM)? It offers all the tools you need to improve IT management in a simple, easy-to-use platform designed to increase technician efficiency, reduce IT management costs, and improve IT management outcomes. What do you dislike about NinjaOne (formerly NinjaRMM)? Nothing negative to say about it, all great What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? It has given us the tools to be able to see our ...

"Ninja has transformed our business and give us piece of mind"

What do you like best about NinjaOne (formerly NinjaRMM)? With real-time device activity tap we can take care of alerts before they become problems. The way cloud-backup is integrated seamlessly with the platform is just great! Our clients love seen perfecly detailed reports every month, just give them piece of mind knowing a Ninja is working in the background keeping their bussines running flawlessly. We love it! What do you dislike about NinjaOne (formerly NinjaRMM)? Needs HelpDesk Ticket ...

"A GEM ON THE CROWDED RMM TOOLS MARKET"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaRMM it is very functional and easy to use compared to other RMM's and we have tried quite a few of them, it integrates state of the art tools like Teamviewer for remote access and Webroot for threat detection. It gives you a fallback remote access tool (Splashtop) for when Teamviewer malfunctions or it is disabled by pesky users or application. Now with the addition of its cloud backup software it brings functionality to an ...

"Great RMM Software with Great staff behind it"

What do you like best about NinjaOne (formerly NinjaRMM)? The NinjaRMM Software platform is simple and easy to use. It also allows for a lot of customization by allowing the use of standard scripting technologies instead of keeping you in a walled garden of their own. Also plenty of Integrations. Their customer support and their end-user focus with an easy voting system on future features and releases allow us to make it better. What do you dislike about NinjaOne (formerly ...

"NinjaRMM Review"

What do you like best about NinjaOne (formerly NinjaRMM)? Reliability of the system. Patching works well and consistently. Cadence of updates being developed and deployed. Ninja is working on bringing new features to the system on a regular basis. Pricing is also very reasonable for the features that you get. Mobile interface is fairly functional. What do you dislike about NinjaOne (formerly NinjaRMM)? You have to drill down into the user interface to far sometimes to get information on a ...

"Excellent tool for RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? Ease of installation and rollout. The structure of policies for management and monitoring is simple and straightforward. Integration of solutions is a great asset. What do you dislike about NinjaOne (formerly NinjaRMM)? Still in rookie stages of development. The knowledge base and help section are lacking, but growing. The script library could be better catered to fill needs of common tasks and/or special scenarios. The RMM is ...

"Truly Outstanding RMM. A game changer."

What do you like best about NinjaOne (formerly NinjaRMM)? The UI for NinjaRMM is such a breath of fresh air after using several other platforms. Obviously functionality is important (which it has a ton of), but when you spend hours a day in your RMM Platform, you don't want it to look like it was programmed in 1998 (cough cough Continuum, SolarWindsRMM and Kaseya). The day-to-day speed of the Interface is faster than any product I've used in its class. I also really enjoy how user-friendly ...