NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

I simply love NinjaRMM!

PROS: The tool is very dependable when it comes to monitoring and management. The patching functionality works incredibly great. I also love the consistent updates and the new features it brings in every update. Pricing is even competitive—you can satisfyingly get what you paid for. CONS: Pulling out data from the tool’s interface sometimes takes much time. I am having a hard time viewing all system’s statuses in a single display.

"Easy to use RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaRMM is easy to setup and use. It provides a lot of powerful functionality in a way that is easy to access. The built-in search allows you to search for a device by logged in user, which is a huge time saver! Every advertised feature actually works, which isn't true for most other RMM platforms I have tried (SolarwindsMSP RMM, Atera, Syncro). My favorite part of using NinjaRMM is the support team. They are quick to respond and ...

Excellent RMM tool for remote staff

PROS: Easy-to-use interface and dependable customer support. I also love the integrated BitDefender tool that allows easy inspection of hardware’s health, stability, and security from the central display. This capability doesn’t require me to generate a large amount of data to get to the action I need. CONS: There are two things that I don’t like about this tool. First is the lack of the option to delete Windows updates from different devices. Having a built-in function for this action ...

"Affordable easy to use RMM tool that has all the necessary features for my business"

What do you like best about NinjaOne (formerly NinjaRMM)? The user interface is very intuitive and responsive. What do you dislike about NinjaOne (formerly NinjaRMM)? Would like to see more bit defender features. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Helps me prevent problems and support my users.

"Simple to implement and use"

What do you like best about NinjaOne (formerly NinjaRMM)? This tool JUST WORKS! Install the NinjaRMM agent onto the devices you want to track and support and your off to the races. The agent install is very quick. What do you dislike about NinjaOne (formerly NinjaRMM)? I wish the software inventory reporting was more robust for the purpose of software compliance reasons. I get the information I need, but it is sometimes time consuming. What problems is NinjaOne (formerly NinjaRMM) solving ...

"Great Onboarding Experience - Rapid Adoption"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaRMM was simple to configure, easy to deploy and feels very secure. It's easy to keep my machines current on patches, and I have significantly more control over them than I used to. We had the system configured in an afternoon and all machines reporting in 3 days later. What do you dislike about NinjaOne (formerly NinjaRMM)? The only problem I have is that it doesn't yet work on iPads. (yet???) I really struggle to identify ...

Powerful and easy-to-use tool

PROS: NinjaRMM comes with a number of powerful features. It’s easy to use, and every feature that comes with it really works (unlike the other RMM tools I’ve used before that highlight some functionalities that do nothing). Setting it up only takes a few hours. It comes with search functionality within the system that allows easy searching, and it saves me time. I also appreciate the support team in quickly responding and solving issues we encounter. CONS: I wish the network device ...

"Great RMM for SMB's"

What do you like best about NinjaOne (formerly NinjaRMM)? The Patch Management system is one of the best in the RMM space. I've tried a few other RMM solutions (in fact I do that often) to see what's out there and where other RMM's may look prettier or have a few more features, NinjaRMM fits our needs. Since most RMM's are designed for MSPs, NinjaRMM does a great job at reducing the clutter for internal IT departments. What do you dislike about NinjaOne (formerly NinjaRMM)? The inability to ...

"Outstanding Product"

What do you like best about NinjaOne (formerly NinjaRMM)? Everything has been absolutely flawless with the Ninja RMM solution. It has been one of the most stable and powerful tools I have seen in my 33 years in IT/technology. The pricing is extremely cost effective. Being able to remotely drill down into a PC's event log and technical details is invaluable. Also, being able to remotely remove and/or install software without taking remote control of the PC is completely transparent to the ...

"Amazing Functionality"

What do you like best about NinjaOne (formerly NinjaRMM)? The deployment and ease of use of NinjaRMM is excellent. My engineering staff have jumped in and love the product. It gives them data and access needed to do their jobs more effectively. I also like the fact they actively seek customer input to enhance the product. What do you dislike about NinjaOne (formerly NinjaRMM)? Reporting is weak, but this is a feature they are actively enhancing. Recommendations to others considering ...