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NinjaOne (NinjaRMM) - Remote Monitoring and Management Software

NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

Effortless IT management in a single solution.

4.7

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NinjaOne (NinjaRMM) offers custom pricing plan

NinjaOne (NinjaRMM) Reviews & Ratings

4.7

Excellent

Based on 423 ratings & 967 reviews

Rating Distribution

Excellent

(850)

Very Good

(108)

Good

(5)

Poor

(0)

Terible

(4)

Expert's Review

NinjaOne, formerly NinjaRMM, has garnered impressive feedback over the past year, showcasing its strengths as a robust remote management and monitoring tool. Users commend its integrations and community collaboration, streamlining workflows and enhancing client services. The platform's ease of use and scalability receive high praise, especially for managing IT ...Read more

NinjaOne (NinjaRMM) pros and cons

  • Streamlines fleet management and automates tasks effectively, improving efficiency.

  • User-friendly dashboard with clear overview and advanced automation capabilities.

  • Excellent customer support and continuous improvement with added features.

  • Centralizes various IT management functions in one platform, enhancing productivity.

  • Learning curve for comprehensive features may be challenging initially.

  • Inadequate support for Linux resources, hindering full range of services.

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Showing 771-780 out of 967

MB

Mark B

10/28/21

5 out of 5

"Great RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? They are always listening to users and updating. What do you dislike about NinjaOne (formerly NinjaRMM)? Not a lot of information before updates are given. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? One dashboard

L

Lacey

10/28/21

5 out of 5

Provides help to my team in the time of the pandemic

PROS: I am glad I found NinjaRMM, and it’s really helpful, especially that people have to work from due to the COVID-19 crisis. It is a cloud-hosted software, which allows patching much easier and convenient for my remote team. Our life couldn’t be this easier without this tool. CONS: Not actually a biggie, but I just noticed some common features included in the software. However, that’s not going to affect the tool’s overall performance.

LW

Lenny W

10/27/21

5 out of 5

"What a great RMM stack!"

What do you like best about NinjaOne (formerly NinjaRMM)? It's great being able to access and manage all of our endpoints from one single pane. NinjaOne allows us to do that with ease. The community is very helpful, and the NinjaOne staff (sales, support, et all) are great. What do you dislike about NinjaOne (formerly NinjaRMM)? It's a little scary having all your eggs in one basket, but it's an evil necessity if you want to be able to expand your business and provide good service to all ...

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KS

Kyle S

10/27/21

5 out of 5

"Ahead Of The Curve"

What do you like best about NinjaOne (formerly NinjaRMM)? They are always adding features, integrating third parties, or taking suggestions from actual users. Their team truly enjoys their job, and you can see it in real time. Everything from their knowledge base to their follow-ups and their events. It feels as if they put their hearts and souls into this product and I'm grateful to have had the pleasure of growing my business because of it! What do you dislike about NinjaOne (formerly ...

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NR

Nicolas R

10/27/21

5 out of 5

"The best RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? I've used several RMM systems for over 15 years. Ninja RMM (now NinjaOne) is a modern RMM that is easy to use, clean, fast, secure, and powerful! Using other RMM's is like going back to the stone ages. One of the best things about Ninja is that they don't sit still and wait for others to pass them by. This happened with Kasaya, which was a good product at first, but they didn't do much to improve and therefore were left in the ...

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AM

Alex M

10/27/21

5 out of 5

"Awesome Patching Tool"

What do you like best about NinjaOne (formerly NinjaRMM)? I like the automation for patching and distribution. What do you dislike about NinjaOne (formerly NinjaRMM)? I would like to have office 365 backups in the future What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? I am solving registry problems and pushing out scripts to resolve

AU

Anonymous User

10/21/21

5 out of 5

"Great SaaS tool for remote capabilities"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja is fast and light weight. I have used other tools in the past but this is the first SaaS tool I have used for remote support. In addition to having the Splashtop add on, I can quickly log in to the problem device and work issues. The biggest benefit is that it works for both Windows and macOS; I don't need a separate machine or tool to support a hybrid environment. What do you dislike about NinjaOne (formerly NinjaRMM)? Need a ...

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AU

Anonymous User

10/11/21

5 out of 5

"Get Ninja"

What do you like best about NinjaOne (formerly NinjaRMM)? I like the overall manageability of the application. I can do so many things from one dashboard for all PCs in my environment. What do you dislike about NinjaOne (formerly NinjaRMM)? The only thing I can say I dislike is the install issue with Team Viewer. It installs Team Viewer host and not the full version on some installs. Other than that, it's a triple-A-rated application!! Recommendations to others considering NinjaOne ...

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AU

Anonymous User

10/07/21

5 out of 5

"NinjaRMM transformed my business and I am grateful for how they enabled me to scale my business. +++"

What do you like best about NinjaOne (formerly NinjaRMM)? Outstanding reliability and support. Definitely apart. What do you dislike about NinjaOne (formerly NinjaRMM)? Does not support XP and 2003 boxes anymore. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Patching, records of eventviewer and syslogs is awesome. I also enjoy the reliability of the scripting engine vs competitors

KH

Keith H

09/29/21

5 out of 5

"Excellent remote management software!!!!"

What do you like best about NinjaOne (formerly NinjaRMM)? Overall, NinjaRMM has helped centralize and consolidate our remote access, antivirus, and workstation/server patching capabilities. The integration with Splashtop makes it easier for us to control end-users access to the machines they need, and Bitdefender's integration has made our antivirus solution/monitoring much more manageable. What do you dislike about NinjaOne (formerly NinjaRMM)? Currently, the Hyper-V endpoint integration ...

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