NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"An up and coming modern RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? The support from the company. They listen and always strive to resolve your issues. The roadmap also has some good features coming up as well as ones that have already been released. It is moving with the times and changing needs of MSPs What do you dislike about NinjaOne (formerly NinjaRMM)? The dashboards are something that needs a massive overhaul We need access to the info straight away. It needs the ability to have custom ...

Love the support and the tool itself

PROS: NinjaRMM possesses fantastic remote capabilities without disrupting us and our clients. I like that it comes with good reporting functionality and customization options. The tool is easy to use, with an easy-to-understand interface, good customer support, and great design. CONS: Here are the things I don’t like about this tool: no support for Linux users (but they said they’ll work on this in the coming updates) no deployment tool, and no installation support for some major products, ...

"NinjaOne delivers"

What do you like best about NinjaOne (formerly NinjaRMM)? Patch management for software, antivirus, and windows in the same place is great. You get that single solution that also incorporates remote access options. What do you dislike about NinjaOne (formerly NinjaRMM)? I would love to see some improvements to software patching, it works great for the select programs in supports. I would like to see that list grow though. Also, I would like Splashtop remote access to allow multiple ...

"Powerful yet easy to use ever expanding platform."

What do you like best about NinjaOne (formerly NinjaRMM)? Ease of finding information within the platform and plethora of integrations. What do you dislike about NinjaOne (formerly NinjaRMM)? The TeamViewer integration has had historical issues. Once they moved to a more integrated platform with Teamviewer, there have been fewer problems. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Automation using the built in scripting tools has reduced our need ...

"Solid Product that does what they claim"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninjas patching and update process is the best I have seen. While most of the time it works flawlessly the dashboards are easy to understand when it doesn't and easy to fix. What do you dislike about NinjaOne (formerly NinjaRMM)? From a reporting standpoint there is a long way to go. If you wanted to track SLA's on workstation or server uptime you really need another tool. It would be nice to be able to track this on each device and ...

"Excellent product with first class support"

What do you like best about NinjaOne (formerly NinjaRMM)? Inutitiveness Usability Feature set Development Roadmap/Upcoming features What do you dislike about NinjaOne (formerly NinjaRMM)? Lack of customisable dashboards Lack of customisable report components What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Org wide device management Single pane of glass overview Antivirus and remote support integration

"I've had a great experience with Ninja and it's a great software to RMM my clients!"

What do you like best about NinjaOne (formerly NinjaRMM)? I appreciate it's ease to setup and deploy. I also like the fast support responses. What do you dislike about NinjaOne (formerly NinjaRMM)? If they could do remote group training or 1 on 1 session for partners each quarter. Would speed up learning curve and we can keep up with changes and new features. Recommendations to others considering NinjaOne (formerly NinjaRMM): Give it a try! Nothing to lose! What problems is NinjaOne ...

"Great tools, great support!"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to use, lots of features. They also seem willing to accept and use input/suggestions. It integrates well with other tools I use too. What do you dislike about NinjaOne (formerly NinjaRMM)? I don't feel like anything is missing, and really can't think of anything I dislike about the product or company. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Great RMM tool and excited to try all the ...

"Ninja Review"

What do you like best about NinjaOne (formerly NinjaRMM)? Excellent support and patch management. Easy Installation and remote control tools. What do you dislike about NinjaOne (formerly NinjaRMM)? Navigation, reporting, and searches. Backup storage is too limited; no file retore from the image and no support for SQL. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Patch Management and remote support.

"An essential tool for any IT professional"

What do you like best about NinjaOne (formerly NinjaRMM)? I love that I can manage all my endpoints from one pane of glass. The interface is user-friendly and straightforward. All the information I need to manage my endpoints is in one nice neat location! I love the Dojo and the road map containing items for future releases. What do you dislike about NinjaOne (formerly NinjaRMM)? The RMM side is where Ninja started. All the new features still feel too "new" and not baked enough. However, I ...