NinjaOne Reviews in July 2026: User Ratings, Pros & Cons

"Great support and service."

What do you like best about NinjaOne (formerly NinjaRMM)? From our first enquiry to onboarding with Ninja was amazing. The support and service we have received has helped us roll out the RMM tool with our customers. We looked at various options and Ninja was the first to assist and always ready to help improve the software support. Excited about the difference it is going to make within our organization. What do you dislike about NinjaOne (formerly NinjaRMM)? Nothing we can think of at the ...

"Great support and service."

What do you like best about NinjaOne (formerly NinjaRMM)? From our first enquiry to onboarding with Ninja was amazing. The support and service we have received has helped us roll out the RMM tool with our customers. We looked at various options and Ninja was the first to assist and always ready to help improve the software support. Excited about the difference it is going to make within our organization. What do you dislike about NinjaOne (formerly NinjaRMM)? Nothing we can think of at the ...

"Great Functionality, Easy to Use"

What do you like best about NinjaOne (formerly NinjaRMM)? Integrated antivirus, ticketing, and remote options, and easy to use interface. What do you dislike about NinjaOne (formerly NinjaRMM)? The price vs. performance value is very good, no complaints What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Remote AV install and maintenance, patching. Lowered our cost of managing remote workers.

"Great Functionality, Easy to Use"

What do you like best about NinjaOne (formerly NinjaRMM)? Integrated antivirus, ticketing, and remote options, and easy to use interface. What do you dislike about NinjaOne (formerly NinjaRMM)? The price vs. performance value is very good, no complaints What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Remote AV install and maintenance, patching. Lowered our cost of managing remote workers.

"It is very easy to use. Even for a person who doesn't have a lot of experience."

What do you like best about NinjaOne (formerly NinjaRMM)? Windows patching and 3rd party patching works like a charm. The overview is clear. It's easy to find the things you want to do and easy to use, even for someone who doesn't have a lot of experience. Also, the reports look very nice and can't directly be sent to the customers. What do you dislike about NinjaOne (formerly NinjaRMM)? The Dashboard is a standard dashboard. It would be nice if this would be adjustable or you could create ...

"Informative about all of the general ways to operate the program"

What do you like best about NinjaOne (formerly NinjaRMM)? The ability to remotely access any computers and networks What do you dislike about NinjaOne (formerly NinjaRMM)? The ninja cannot troubleshoot devices itself Recommendations to others considering NinjaOne (formerly NinjaRMM): I would recommend going through the tutorial multiple times for the most productive approach in use What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? It solves the need to ...

"Informative about all of the general ways to operate the program"

What do you like best about NinjaOne (formerly NinjaRMM)? The ability to remotely access any computers and networks What do you dislike about NinjaOne (formerly NinjaRMM)? The ninja cannot troubleshoot devices itself Recommendations to others considering NinjaOne (formerly NinjaRMM): I would recommend going through the tutorial multiple times for the most productive approach in use What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? It solves the need to ...

"Tremendous value, powerful tool, simplify your support."

What do you like best about NinjaOne (formerly NinjaRMM)? The Teamviewer licensing bundled in saved us a fortune, and when the virus hit the world, all of our users were easily able to access their desktops from home machines, laptops, tablets... all without a lot of fuss and bother. The integrated Antivirus and remote automated patching was just icing on the cake. As a new edit, I would add that Teamviewer has created some stumbling blocks since this first review, but NinjaOne is still a ...

"NinjaOne as Updating Hero for our Endpoints/Servers"

What do you like best about NinjaOne (formerly NinjaRMM)? The range of options that you have for managing and updating endpoints. What do you dislike about NinjaOne (formerly NinjaRMM)? we sometimes struggle with some details we miss about updates or 3rd party updates. Why it didn't install or update. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? We are a worldwide organization and NinjaOne has helped us enormously with updating our endpoints and ...

"Excellent endpoint remote management service."

What do you like best about NinjaOne (formerly NinjaRMM)? Being able to create, run, condition and schedule scripts on my computers, wherever they are in the world is wonderful. Getting organization and individual computer status (and basic info) at a glance is very comforting. What do you dislike about NinjaOne (formerly NinjaRMM)? The reporting can gain some more customization, as the built-in reports gather the info I already have in the UI. The reports are good but definitely can ...