NinjaOne Reviews in July 2026: User Ratings, Pros & Cons

"The best tool in our stack - RMM is incredible and with the ticketing system it's next level"

What do you like best about NinjaOne (formerly NinjaRMM)? I think the most useful part for us at this point is the level of automation we use. Standard tasks like any RMM are a breeze but once we began automating those tasks and logging them with the ticketing system we are now identifying, resolving, and documenting issues without a single touch from our technicians. What do you dislike about NinjaOne (formerly NinjaRMM)? Some features are still young so while development is both quick and ...

"Responsiveness and Usability"

What do you like best about NinjaOne (formerly NinjaRMM)? There are so many things we can do with this product. I truly am amazed. I have used other 'RMM', and use Group Policies galore! But this is amazing. Everything works. Its easy, fast, and powerful. I was hoping the hype about one engineer can manage hundreds of PC's was true - and it is! Further, I put in a feature request, and AJ - the VP Product Dev - responds within hours - the feature already exists and showed me how to use ...

"The best tool in our stack - RMM is incredible and with the ticketing system it's next level"

What do you like best about NinjaOne (formerly NinjaRMM)? I think the most useful part for us at this point is the level of automation we use. Standard tasks like any RMM are a breeze but once we began automating those tasks and logging them with the ticketing system we are now identifying, resolving, and documenting issues without a single touch from our technicians. What do you dislike about NinjaOne (formerly NinjaRMM)? Some features are still young so while development is both quick and ...

"NinjaOne"

What do you like best about NinjaOne (formerly NinjaRMM)? Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues like Ninja. What do you dislike about NinjaOne (formerly NinjaRMM)? Nothing, Ninja dev have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support ...

"Good Cloud-based application management and patching"

What do you like best about NinjaOne (formerly NinjaRMM)? The ability to remotely patch and manage devices What do you dislike about NinjaOne (formerly NinjaRMM)? It feels like it needs a little more polish. It could be further developed to allow for more intricate controls. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? We had so many remote workers and our prior solutions to patch and manage devices and applications wasn't cutting it.

"Great Support Tool"

What do you like best about NinjaOne (formerly NinjaRMM)? Everything you need is in all one place. It's very easy to use. What do you dislike about NinjaOne (formerly NinjaRMM)? It is not more widely used and should be a standard What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Connecting and supporting laptops in a customer's environment.

"Great Support Tool"

What do you like best about NinjaOne (formerly NinjaRMM)? Everything you need is in all one place. It's very easy to use. What do you dislike about NinjaOne (formerly NinjaRMM)? It is not more widely used and should be a standard What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Connecting and supporting laptops in a customer's environment.

"Very stable and user friendly"

What do you like best about NinjaOne (formerly NinjaRMM)? the UI simplicity and os patching that works very well What do you dislike about NinjaOne (formerly NinjaRMM)? lack of some advanced reporting capabilities and limited 3rd party software management What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Increased management capabilities and reduced loss of time

"Outstanding, from start to finish!"

What do you like best about NinjaOne (formerly NinjaRMM)? Support is always helpful and available. What do you dislike about NinjaOne (formerly NinjaRMM)? Some things still feel like they're in beta. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Consolidation of IT toolsets. All in one overview of the environment.

"Outstanding, from start to finish!"

What do you like best about NinjaOne (formerly NinjaRMM)? Support is always helpful and available. What do you dislike about NinjaOne (formerly NinjaRMM)? Some things still feel like they're in beta. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Consolidation of IT toolsets. All in one overview of the environment.