NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"Very simple to use"

What do you like best about NinjaOne (formerly NinjaRMM)? The dashboard show all issue and the script help to resolve much task. Very good custom field What do you dislike about NinjaOne (formerly NinjaRMM)? The miss of internal storage to update package with script What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? The update process on computer and the view of all asset

"Great product with great support"

What do you like best about NinjaOne (formerly NinjaRMM)? You have control over most things, the dashboard is great. Also needed some onboarding and Stephan from their onboarding team was brilliant. The app is also good for diagnosing issues on the move. What do you dislike about NinjaOne (formerly NinjaRMM)? As with most tools there are a lot of options, and we probably only use 40% of it. My only gripe would be having a stripped down view, or a lighter package to suit users of our ...

"Great monitoring solution!"

What do you like best about NinjaOne (formerly NinjaRMM)? Very easy to configure and keep trace of updates and support requirements. What do you dislike about NinjaOne (formerly NinjaRMM)? Requires a few more configurations to monitor just specific resources. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Keep track of changes to the devices, licensing, maintenance, resources usage, patches, etc.

"Great so far!"

What do you like best about NinjaOne (formerly NinjaRMM)? The software is great. No issues there. Does exactly what you expect of it and is very intuitive to navigate and constantly being improved (with good notice of updates/availability). Everyone I've talked with in the company has done an outstanding job with customer service too! What do you dislike about NinjaOne (formerly NinjaRMM)? Honestly, can't think of anything. There are some features/integrations that I would like to see but ...

"Amazing tool, easy to use, quick to learn"

What do you like best about NinjaOne (formerly NinjaRMM)? We have been using another RMM for two years without being able to handle some basic functions well. Then we tried Ninja. Ninja is easy to use, with a low learning curve and solves important problems smoothly. Excellent patch management and simple script creation. High availability of information in the Dojo user community. Excellent mobile application. Last but most important, unlimited technical support included, even for learning, ...

"Amazing tool, easy to use, quick to learn"

What do you like best about NinjaOne (formerly NinjaRMM)? We have been using another RMM for two years without being able to handle some basic functions well. Then we tried Ninja. Ninja is easy to use, with a low learning curve and solves important problems smoothly. Excellent patch management and simple script creation. High availability of information in the Dojo user community. Excellent mobile application. Last but most important, unlimited technical support included, even for learning, ...

"Easy to set up and roll out. Understandable interface. Good customisation options."

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne already offers many useful settings out-of-the-box by default. As soon as a client or server has been deployed, you can enjoy the benefits directly. With other providers, you first have to configure in a complicated way how the software should behave. What do you dislike about NinjaOne (formerly NinjaRMM)? Unfortunately, there are currently not many integrated PowerShell scripts in the library. With the past updates, some ...

"Easy to set up and roll out. Understandable interface. Good customisation options."

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne already offers many useful settings out-of-the-box by default. As soon as a client or server has been deployed, you can enjoy the benefits directly. With other providers, you first have to configure in a complicated way how the software should behave. What do you dislike about NinjaOne (formerly NinjaRMM)? Unfortunately, there are currently not many integrated PowerShell scripts in the library. With the past updates, some ...

"NinjaOne"

What do you like best about NinjaOne (formerly NinjaRMM)? Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues like Ninja. What do you dislike about NinjaOne (formerly NinjaRMM)? Nothing, Ninja dev have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support ...

"The best tool in our stack - RMM is incredible and with the ticketing system it's next level"

What do you like best about NinjaOne (formerly NinjaRMM)? I think the most useful part for us at this point is the level of automation we use. Standard tasks like any RMM are a breeze but once we began automating those tasks and logging them with the ticketing system we are now identifying, resolving, and documenting issues without a single touch from our technicians. What do you dislike about NinjaOne (formerly NinjaRMM)? Some features are still young so while development is both quick and ...