NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"perfect support and an incredible development of the solution."

What do you like best about NinjaOne (formerly NinjaRMM)? Report management has helped us a lot in communicating with our customers. What do you dislike about NinjaOne (formerly NinjaRMM)? I am not disappointed, my support and all my questions are resolved very quickly. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? It makes it possible to integrate the computer park and monitor the entire customer base, whether under windows, Linux or macOS. We can ...

"NinjaOne / RMM used by an MSP"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja helps streamline our support services. The automation tools that exist within ninja are awesome. With ninja we have the ability to carry out support tasks using scripts. What do you dislike about NinjaOne (formerly NinjaRMM)? In the way we use ninja there really aren't a lot of downsides. It would be nice if there were an integrated security scanning tool like Nessus or a comparable product. What problems is NinjaOne (formerly ...

"Quick ROI"

What do you like best about NinjaOne (formerly NinjaRMM)? The initial installation was almost trivial. From there, NinjaOne produced results for us within days of deployment. It gives us better control over Windows updates than our previous tool, and information on each device that is easy to access. What do you dislike about NinjaOne (formerly NinjaRMM)? The biggest complaint is that it's modular. It's not a tool where you pay one price and get it all. To get the full functionality, you ...

"Excellent RMM features with good support and regular updates"

What do you like best about NinjaOne (formerly NinjaRMM)? Even though it's now NinjaOne, the RMM piece is our bread and butter for managing our devices. I like all the various scripts available to ease management and the regular Ninja office hours meetings where their experts show you how to make the most of your subscription. What do you dislike about NinjaOne (formerly NinjaRMM)? I really like the RMM portion, but we don't need the backup or documentation solutions that are now part of ...

"A high quality RMM that does what it says"

What do you like best about NinjaOne (formerly NinjaRMM)? It's simple, yet powerful. The user interface is easy to understand and the onboarding team are excellent. We've found the integrations to be painless and the overall solution to be cost effective. What do you dislike about NinjaOne (formerly NinjaRMM)? I'd love to see greater integration with alternative AV solutions (such as Sophos) and potentially integration with other solutions such as MDM. The documentation feature is in its ...

"NinjaOne provide that single plane of glass into out network and endpoints."

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne allows for easy management of servers and workstations for server patch management, 3rd party patching for software and integrates very well with BitDefender on all levels. It has an easy to use web interface and a nice dashboard to see all of the items that need to be addressed. The support has been excellent. it is very typical to get a response to questions and issues in just a few minutes. What do you dislike about ...

"Fast Fresh Reliable"

What do you like best about NinjaOne (formerly NinjaRMM)? The best part of Ninja is their community relations and their staff. Sure their product is excellent, but like most products it has its moments. Where it really shines is the way the Ninja staff handles these moments. From the great experience on the helpdesk to the very helpful team members of the official Discord channel. The Ninja community relations are top notch, all feedback is taken on board and perhaps more impressively, ...

"NinjaOne gives us insights on our devices."

What do you like best about NinjaOne (formerly NinjaRMM)? Pusing updates, both software and operating system related. What do you dislike about NinjaOne (formerly NinjaRMM)? Some important parts of the user interface is not working. Please work on the search function. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? updating and monitoring devices

"Great RMM, lacking in the ticketing department"

What do you like best about NinjaOne (formerly NinjaRMM)? I like the interface for the RMM portion. At a glance, I can see how many computers are online. If any are unhealthy (multiple reason why this would be). Servers,workstations, and NMS and quickly jump into each to dig down into their list. What do you dislike about NinjaOne (formerly NinjaRMM)? Alerts do not go away quickly. We have alerts if a server has not rebooted in 30 days, from Ninja, I can remote in and reboot the system. I ...

"Reliable service with great customer support!"

What do you like best about NinjaOne (formerly NinjaRMM)? Being able to see all the information you need before even remote into a customer's computer is beneficial. Alongside the customer support, I couldn't be happier. What do you dislike about NinjaOne (formerly NinjaRMM)? There are many updates, which is excellent, but sometimes I have issues with the Teamviewer integration. I do not blame them for it, but having a section to check the ongoing problems would be helpful. What problems is ...