NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"Great RMM platform - perfect for our needs"

What do you like best about NinjaOne (formerly NinjaRMM)? Fast and easy to use, we've already found improvements in how we provide service using Ninja over other RMM solutions. What do you dislike about NinjaOne (formerly NinjaRMM)? The interface can be a bit confusing to use. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Better insight into customer devices.

"Powerful Tool, Simple UI, and Great Dev Community"

What do you like best about NinjaOne (formerly NinjaRMM)? At a time that we have been repeatedly disappointed by vendors and products, Ninja has been the standout for both. It was easy to deploy, documentation is great, support is responsive, updates are quick, feature roadmap is built around users, and the dev community is always providing great scripts. I spent the last 10 years at MSP's before moving to the customer end in a Director of IT role. I can't understand why so many MSP's are ...

"Fast, Feature-Rich RMM which is always improving."

What do you like best about NinjaOne (formerly NinjaRMM)? It is modern and fast. Native scripting for Powershell, bash, vbscript, shellscript, javascript. Useful community focums. What do you dislike about NinjaOne (formerly NinjaRMM)? Searching the new custom fields could be better and easier; the reports could also use some improvement. Recommendations to others considering NinjaOne (formerly NinjaRMM): Ask for some of their Beta features to be enabled for you after you've used the ...

"Ninja is a 10 in my book"

What do you like best about NinjaOne (formerly NinjaRMM)? The ease of deployment is very nice and simple. The upsides to me are: - Ability to list devices within a location - Schedule scripts to run based on events - View the event log without getting onto the machine - Remote into the machine from the platform - Script library is awesome What do you dislike about NinjaOne (formerly NinjaRMM)? Reporting based on location isn't where I would have hoped. I know it is on the roadmap but can't ...

"Lowest Learning Curve of any RMM I've used and demo'd"

What do you like best about NinjaOne (formerly NinjaRMM)? Simple interface, powerful control, easy training for new staff What do you dislike about NinjaOne (formerly NinjaRMM)? Serves our needs nicely. Nothing I really dislike worth mentioning. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Endpoint compliance and automating software installations. Gives us a full dashboard as to what is going on across our 600+ clients.

"Great Service Great Name"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja has provided us with a secure and simple way to work remotely, when we needed it the most. I love their technical support response time and the expertise and care provided by the sales team. What do you dislike about NinjaOne (formerly NinjaRMM)? As of right now, the only thing has been the way TeamViewer and Ninja APIs seem to be difficult to navigate, unless you receive extra support. I have had a few issues with TeamViewer ...

"Awesome tool for any IT professional"

What do you like best about NinjaOne (formerly NinjaRMM)? The most helpful feature I find with the product is the ease of use of the dashboard. It has everything you need and is quickly accessible. I completed a POC of a few other remote management tools, and Ninja was the best bang for the buck. What do you dislike about NinjaOne (formerly NinjaRMM)? I have yet to find a single item that I do not like. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? A ...

"Simple, fast and complete"

What do you like best about NinjaOne (formerly NinjaRMM)? The management interface is simple and intuitive. The thing I like most? The frequent updates and bug fixes, the developers cares a lot about the product. The support is also really good, although there is a dojo (wiki). What do you dislike about NinjaOne (formerly NinjaRMM)? I think they should push more on the NMS section, today it's the only really fundamental thing missing to become the best one. The splashtop connection for ...

"NinjaOne is one of the best companies to work with."

What do you like best about NinjaOne (formerly NinjaRMM)? The platform is one of the simplest ones to use. It requires little to no training for the techs. It also just does what it is supposed to do. What do you dislike about NinjaOne (formerly NinjaRMM)? If I had to pick a downside it would be that there are a few features we would like to see added. Darkmode being one of the main ones. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Ninja handles all ...

"Excellent Solutions Offerings for an IT Solutions Provider"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne provides me with the tools I need to be successful as an IT Solutions provider. Aside from their offerings, they provide excellent technical support. What do you dislike about NinjaOne (formerly NinjaRMM)? Sometimes I run into technical issues, but NinjaOne quickly resolves each one. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? The services that is available for me to provide to my ...