NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"More done with less work"

What do you like best about NinjaOne (formerly NinjaRMM)? The wide variety of tools and resource access that you gain. Being able to create different scripts to manage systems remotely with ease. Also being able to push out multiple things at one time, which allows you to achieve a lot more in a shorter amount of time. What do you dislike about NinjaOne (formerly NinjaRMM)? Sometimes I find the navigation a little difficult, since some menu things are not that easy to understand, and takes ...

"Well-featured yet simplistic RMM with great UX"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne is a lot easier to use compared to other RMM software like N-Able NCentral, which allows admins to offload certain tasks like adding conditions to users. It has a well-featured API that allows you to integrate in into your own software and has a lot of useful built-in features like Ninja Backup, Documentation and Ticketing. What do you dislike about NinjaOne (formerly NinjaRMM)? While development is higher paced than others ...

"NinjaOne has been a fantastic product for one-stop monitoring and troubleshooting"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja's automation policies and ease of secured system access have been game-changing in streamlining our productivity and end-user satisfaction. Their in-house product development puts them far above their competitors. What do you dislike about NinjaOne (formerly NinjaRMM)? It takes some time to wrap your head around how to set up policies and make them work across clients, but their support team is always ready and willing to hop ...

"NinjaOne - Great RMM Solution."

What do you like best about NinjaOne (formerly NinjaRMM)? We have been using NinjaOne for over two years and believe the solution has an excellent interface and provides a fantastic platform to support our users. The mobile application is excellent and offers an effective way to support users from remote locations. Development of the solution is also excellent, and both web and mobile platforms are regularly updated with new features. The NinjaOne team also listen to the feedback from their ...

"A good RMM at last"

What do you like best about NinjaOne (formerly NinjaRMM)? Its a very flexible platform with great scripting and reliability, we use teamviewer mainly and this integrates well into the platform. Support is also very responsive as is the dev team What do you dislike about NinjaOne (formerly NinjaRMM)? There are a few things like reporting that need serious improvement but you can at least export most of the data to create them manually. More work is required in the area of integrations with ...

"Really enjoy NinjaOne, i recommended it to all my colleague"

What do you like best about NinjaOne (formerly NinjaRMM)? The most helpful about NinjaOne is the OS patching and the possibility to control the operation of endpoints completely remotly. Plus, the ability to launch scripts and create some reports to show to the customers. What do you dislike about NinjaOne (formerly NinjaRMM)? Honestly, I don't find anything unuseful or to dislike inside NinjaOne. Perhaps the thing I use the least is the documentation, but I don't dislike that. So in ...

"Real MSP experience"

What do you like best about NinjaOne (formerly NinjaRMM)? Simple UI with most everything you need right in front of you. Great dashboard. Ability to script and automate a fair amount of actions What do you dislike about NinjaOne (formerly NinjaRMM)? Honestly, not much to dislike. The built in alerts could receive some upgrades as we've written a fair number of scripts to replace them. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? It's an RMM that ...

"They're good at what they do with great support."

What do you like best about NinjaOne (formerly NinjaRMM)? The client availability, patching capability, and support. What do you dislike about NinjaOne (formerly NinjaRMM)? They still feel new, which is not necessarily a bad thing. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? OS patching

"good and easy to use RMM tool"

What do you like best about NinjaOne (formerly NinjaRMM)? what i like the best that its fast in connecting to users desktops and it dont take much time like other rmm alternatives What do you dislike about NinjaOne (formerly NinjaRMM)? maybe you need a new modern look to your dashboard What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? we are a MSP and we use it to connect to endusers to provide our services so its a valuable asset to our organization

"Beautiful UI"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaRMM is extremely easy to navigate, set up, and configure. The UI is better looking than probably any other RMM tool on the market. This was our initial attraction. What do you dislike about NinjaOne (formerly NinjaRMM)? The truth behind the data was typically unreliable. Things like agents online/offline, pushing Windows Patches - whether they were deployed or not, reboot scripts, etc. This was a major issue. Also, had trouble ...