NinjaOne Reviews in July 2026: User Ratings, Pros & Cons

"Easy to setup, great support"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to set up and manage multiple devices (and if needed, organizations) Very responsive support Active forum and expansive documentation New user friendly vs other RMMs What do you dislike about NinjaOne (formerly NinjaRMM)? Not a whole lot to dislike There are some limitations when it comes managing a MacOS environment What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Helped us maintain all our ...

"A pleasant experience with NinjaOne"

What do you like best about NinjaOne (formerly NinjaRMM)? You have almost every relevant IT Tool in one place, you can automate a surprising amount of daily tasks, the UI is easy to use and easy on the eyes, and the Ninja Team, with both their support and sales staff, do a great job. What do you dislike about NinjaOne (formerly NinjaRMM)? Some features are a little finicky to use (e.g. Some scripts). Also, some desirable traits, such as mobile device management and the ability to link ...

"Simple and easy"

What do you like best about NinjaOne (formerly NinjaRMM)? The organization of hosts in the web interface and remote access. Being able to set up scripts and running them on a schedule, update management and the community is helpfull. What do you dislike about NinjaOne (formerly NinjaRMM)? There was a short time when I was using 2-factor sms authentication. it was interrupted because of the weather. I switched to google authenticator when I got access back. Its been working great since What ...

"Everything Everywhere, all in One Place"

What do you like best about NinjaOne (formerly NinjaRMM)? Consolidated 4 different program suites into one centralized location on one invoice. The simple yet effective ticketing system is easy for end users to navigate. What do you dislike about NinjaOne (formerly NinjaRMM)? Separate dashboards for BitDefender & Ninja should be combined. There also seems to be a bit of a disconnect on the support side between the two. Other than that, there is nothing to complain about. What problems is ...

"Breath of fresh air"

What do you like best about NinjaOne (formerly NinjaRMM)? It has the simplicity for your to get up and running on the system from day one, whilst it has plenty of depth to allow you to mould it to your needs as your experience grows. What do you dislike about NinjaOne (formerly NinjaRMM)? Not a lot. We have been waiting what seems like forever for the next major release which should include BitDefender GravityZone integration, but apart from that, it pretty much does what we need and then ...

"Amazing Product, Easy to use, All-In-One Dashboard"

What do you like best about NinjaOne (formerly NinjaRMM)? Keeping on top of all of our client's infrastructure is made so easy with NinjaOne. Everything is integrated into a single pane: Asset Tracking, Antivirus, Backups, Updates, Patches, Documentation, Ticketing.....it's all there What do you dislike about NinjaOne (formerly NinjaRMM)? Would like to see more emphasis on network and endpoint security integrations. Right now besides Bitdefender and Patching, there isn't much else to rely ...

"Ninja One for the win!"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja has helped us reduce the number of programs that we were using to accomplish the same tasks. We've been able to combine the features of 5+ programs by using NinjaOne. What do you dislike about NinjaOne (formerly NinjaRMM)? Reporting could use some work, which we've been told by Ninja is being worked on. The ticketing application in particular, could use better reporting options that are found on alternative options. What ...

"Affordable RMM solution for MSP or EndUser"

What do you like best about NinjaOne (formerly NinjaRMM)? Remote access to staff laptops via SplashTop (or TeamViewer). Patching. There are many features I haven't explored, but hope to in the future - like scripting. Installation via MSI file made deployment via Intune easier. What do you dislike about NinjaOne (formerly NinjaRMM)? There is some complexity involved. Patching needs improvement for servers. If an installation goes bad, it's hard to repair. But these tend to be minor issues ...

"Beautiful UI"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaRMM is extremely easy to navigate, set up, and configure. The UI is better looking than probably any other RMM tool on the market. This was our initial attraction. What do you dislike about NinjaOne (formerly NinjaRMM)? The truth behind the data was typically unreliable. Things like agents online/offline, pushing Windows Patches - whether they were deployed or not, reboot scripts, etc. This was a major issue. Also, had trouble ...

"good and easy to use RMM tool"

What do you like best about NinjaOne (formerly NinjaRMM)? what i like the best that its fast in connecting to users desktops and it dont take much time like other rmm alternatives What do you dislike about NinjaOne (formerly NinjaRMM)? maybe you need a new modern look to your dashboard What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? we are a MSP and we use it to connect to endusers to provide our services so its a valuable asset to our organization