NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"Super easy to use! Documentation, community and support have been fantastic!"

What do you like best about NinjaOne (formerly NinjaRMM)? The flexibility and ease of use has been lightyears ahead of what I'm used to coming from other competitor RMM solutions. What do you dislike about NinjaOne (formerly NinjaRMM)? Reporting, ticketing and documentation could be more robust. They work as described, however, they still more than meet our needs. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? We signed up for Ninja Protect for all of ...

"Simply powerful — simple to set up, and really powerful."

What do you like best about NinjaOne (formerly NinjaRMM)? It is straightforward to get up and running with NinjaOne. Creating organisations, adding devices, and setting up appropriate and effective policies is easy. I believe that pretty much anyone can use NinjaOne for the necessary basics, but a skilled user can truly make it sing. What do you dislike about NinjaOne (formerly NinjaRMM)? NinjaOne's suite of integrations is a tad lacklustre. It covers most bases, but it would be great to ...

"Love Ninja"

What do you like best about NinjaOne (formerly NinjaRMM)? The interface is clean and easy to navigate. Administrative tasks, from adding users to creating scripts and scheduled tasks, take minutes to complete, not hours. Devices requiring attention are also a click away from the main dashboard, allowing you to view and address concerns and maintenance problems without the need to dig for information. What do you dislike about NinjaOne (formerly NinjaRMM)? The app is not responsive to screen ...

"Less than impressed"

What do you like best about NinjaOne (formerly NinjaRMM)? Update: This product was solid, but the support staff either grew to big or less interested in helping customers, as the customer support experience has gone to shit. Our account manager is the only light spot in our relationship but sadly she has no power to make the support team function. I was a hue fan of this software, but after the past 3-6 months of poor technical support, it's time for us to move on to another RMM. What do ...

"One stop shop"

What do you like best about NinjaOne (formerly NinjaRMM)? I like the capabilities of using PowerShell and being able to remote to my devices. I get the most value with automatic patching for windows. What do you dislike about NinjaOne (formerly NinjaRMM)? I think the interface looks a little outdated and I wish they can do zero-touch deployment for mac What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Consolidating all out platforms into 1 service, wether ...

"In my opinion, the best bang for your buck in an RMM on the market."

What do you like best about NinjaOne (formerly NinjaRMM)? The best parts about NinjaRMM is the featureset compared tot he pricing. It's very cheap for what you get. Their implementation team is very good and helpful during onboarding. Compared to other products I have tried (Nable, Pulseway, Kaseya) they are a lot more stable, featureset is improving faster and support is excellent. What do you dislike about NinjaOne (formerly NinjaRMM)? I wish there was a bit more customization in the ...

"NinjaOne is a breathe of fresh air for our company and our techs. Best RMM product we found in 2022."

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne is a fantastic tool that has helped us simplify and implement our RMM tool. It has a great UI and does not require us to have a full-time administrator dedicated just to the management and care of our RMM. What do you dislike about NinjaOne (formerly NinjaRMM)? Search, and reports are currently a dislike in the platform. Some basic items that should be available in a search are not and require a work around to find. For ...

"Easy to setup, great support"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to set up and manage multiple devices (and if needed, organizations) Very responsive support Active forum and expansive documentation New user friendly vs other RMMs What do you dislike about NinjaOne (formerly NinjaRMM)? Not a whole lot to dislike There are some limitations when it comes managing a MacOS environment What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Helped us maintain all our ...

"Great RMM with good development cycle"

What do you like best about NinjaOne (formerly NinjaRMM)? The modern user interface is excellent. It's intuitive and easy to find the devices you're looking for. What do you dislike about NinjaOne (formerly NinjaRMM)? The reporting could be a bit better with custom reports or ways to format those reports. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? A single pane of glass to maintain a good posture on all devices we manage.

"Excellent product and service. Works as expected and issues are quickly addressed if they arise."

What do you like best about NinjaOne (formerly NinjaRMM)? The ability to have multiple remote connection options is our team's most used feature. It works well every time. What do you dislike about NinjaOne (formerly NinjaRMM)? I have not found anything to dislike. I do wish that the software catalog of pre-built applications was more robust. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? We needed a robust and complete solution for endpoint ...