NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"Control your assets like a pro"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja is very easy to use. We were up and running within 1 week with all our endpoints added. Patch management is a breeze, just set up the options and it will take care of the rest. What do you dislike about NinjaOne (formerly NinjaRMM)? At times Ninja has 3rd party tools that go down and do not work (Splashtop & Teamviewer). But they are very good at proactively keeping us updated on any issues that might arise. What problems is ...

"RMM for small to med business"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaRMM has been very helpful in providing assistance in setting up the initial companies. The tools that come with Ninja are very helpful: Splashtop, Teamviewer, RDP, Ninja CMD prompt and Powershell, Script Library, etc. What do you dislike about NinjaOne (formerly NinjaRMM)? There have been a few instances where TeamViewer was not able to connect to endpoints, but this issue is with TeamViewer directly. Scripting can seem ...

"Ninja is easy to use straight out of the box, NINJA-OOBE"

What do you like best about NinjaOne (formerly NinjaRMM)? That includes a prebuilt script that you can use and deploy immediately. In addition, the Ninja community has been very helpful in creating new custom scripts for each of our clients. What do you dislike about NinjaOne (formerly NinjaRMM)? I dislike the fact that as soon as an endpoint goes stagnant (old, over 30 days)..... NINJA does not automatically remove it from the list (it continues to bill us). I wish it had an auto ...

"Nice !!!"

What do you like best about NinjaOne (formerly NinjaRMM)? All the users info and notes can be in one system What do you dislike about NinjaOne (formerly NinjaRMM)? I would like a two factor when connecting to the users device What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? It has helped a lot in controlling the environment of all the endpoints.

"Excelent"

What do you like best about NinjaOne (formerly NinjaRMM)? I had the opportunity to test several tools of the same kind. What I like most about Ninja is the ability to create strategies to automate software installation. And even more, the customer service which is excellent. We are followed, the after-sales service is fast and efficient. Documentation is available in 1 click with Dojo. What do you dislike about NinjaOne (formerly NinjaRMM)? What I do not like? I have not found yet. May be a ...

"NinjaOne handles all of our automation and patching needs"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne makes automating processes and patching computers a breeze. We always know when there is an issue with a client's computer. We also always know if a patch is missed, the computer has been running for too long with a reboot or any other parameter we setup for monitoring What do you dislike about NinjaOne (formerly NinjaRMM)? The only real downside of NinjaOne is writing your own policies can be a little difficult. You need to ...

"NinjaOne Review for you"

What do you like best about NinjaOne (formerly NinjaRMM)? It is easy to use, fairly easy to manage, and has a mobile app. What do you dislike about NinjaOne (formerly NinjaRMM)? The mobile app is not as robust as the GUI. Sometimes applying policies can be confusing. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Remote management of our client machines, uncovering issues with hardware, backend remediation of certain issues.

"NinjaOne Review"

What do you like best about NinjaOne (formerly NinjaRMM)? It provides centralized management of our client endpoints What do you dislike about NinjaOne (formerly NinjaRMM)? It can be difficult to manage some features and there is no good remote access tool. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Allowing us to manage our client endpoints in a single pane of glass.

"Perfect tool for managing IT assets and monitoring company risks."

What do you like best about NinjaOne (formerly NinjaRMM)? The best thing is the easy integration of the various building blocks, such as maintenance, OS patches and software patches. Compared to other software manufacturers, the operation of the interface is absolutely intuitive. What do you dislike about NinjaOne (formerly NinjaRMM)? Since NinjaOne is constantly evolving, problems with integration are short-lived, as the developers and support staff take care of any problems that arise ...

"User Friendly Remote Support Service"

What do you like best about NinjaOne (formerly NinjaRMM)? I have integrated remote support services in the past for different Products. Ninja RMM proved to be very easy to install on Windows PCs, and Macs alike. The policies are straightforward for setting up updates. What do you dislike about NinjaOne (formerly NinjaRMM)? It takes a bit of time before details populate in the window when looking for specifics on the computer hardware. I feel like it's pulling the info right then and there ...