NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"It has made us much more productive and attractive to our customers."

What do you like best about NinjaOne (formerly NinjaRMM)? The best thing is undoubtedly the constant and specialized attention of support and the account manager, they have not accompanied the entire process, so that our clients have the best experience. What do you dislike about NinjaOne (formerly NinjaRMM)? We have NOT found anything we don't like. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? The patch management and its automation together with ...

"Versatilidad y prosibilidades"

What do you like best about NinjaOne (formerly NinjaRMM)? Servicio muy completo con muhas funcionalidades a nivel TI y con posibilidad de incorporación de nuevos servicios What do you dislike about NinjaOne (formerly NinjaRMM)? La interfaz y menús deberían ser más intuitivos What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Control y tiempo (scripting)

"We love NinjaOne"

What do you like best about NinjaOne (formerly NinjaRMM)? We like the ease of use and clarity with NinjaOne. I can install apps, Modify system settings with scripts on the fly. What do you dislike about NinjaOne (formerly NinjaRMM)? If there is One thing i would change or dont like, its that it doesnt have an Ad Hoc for impromptu connections. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? NinjaOne Allows us to connect and configure with quickness and ease

"Ninja User almost 8 months"

What do you like best about NinjaOne (formerly NinjaRMM)? The ease of everything in the application is amazing. Ninja make it very easy to navigate through the site. What do you dislike about NinjaOne (formerly NinjaRMM)? Nothing at the moment. We have not encountered any issues with the application. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Previously we had no way of remoting into pcs; we also never had anything close to the amount of ...

"It's very user friendly and I love that it makes it easy to remote on."

What do you like best about NinjaOne (formerly NinjaRMM)? I love that I can use my keyboard a lot more than other remote tools. What do you dislike about NinjaOne (formerly NinjaRMM)? I don't like that sometimes I have to elevate my permissions up when trying to update a user's machine. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Making remote on a user's machine a lot easier and it makes my work day go by a lot smoother.

"Great toolset"

What do you like best about NinjaOne (formerly NinjaRMM)? Really appreciate the ease of use, it's streamlined our ability to remotely manage endpoints. What do you dislike about NinjaOne (formerly NinjaRMM)? Currently have issues with super users being able to access information they shouldn't. Support is aware and is supposed to be working on a fix. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Patching was previously very disorganized with our prior ...

"Ninja has everything I need in a single package"

What do you like best about NinjaOne (formerly NinjaRMM)? Everything is in one place, setup is relatively simple (even to an RMM virgin like myself) What do you dislike about NinjaOne (formerly NinjaRMM)? I haven't found anything yet that I don't like but I use Eset antivirus and integration could be easier What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Designing a new consumer security tool with ninja as the base

"Easy to use, great organization for assets"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to use, great organization for assets. Powershell access is essential. What do you dislike about NinjaOne (formerly NinjaRMM)? No complaints at the moment. Suits all our IT needs. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Keeping everything organized and backed up. The ability to do both local and cloud backups is great.

"The answer to your RMM search"

What do you like best about NinjaOne (formerly NinjaRMM)? To call this a tool or even a piece of software doesn't do it justice. I've been working in helpdesks for over nine years and have never seen such a smooth combination of functionality, support, and performance in one package. I love NinjaOne's ability to ensure you can always access an endpoint. Unlike other solutions, I can't lock myself out of a machine or randomly lose access to it. Beyond that, the support is phenomenal, with ...

"Review of NinjaOne from an IT MSP Professional"

What do you like best about NinjaOne (formerly NinjaRMM)? The ease of use and setup is what i like most about NinjaOne. What do you dislike about NinjaOne (formerly NinjaRMM)? Least helpful from NinjaOne is searching real-time activity on a machine in mass. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? NinjaOne is providing Remote Monitoring and Management for our customer workstations and servers. This allows us to manage our customers at Scale