NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"Best RMM (Great support)"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy patching and seamless integration with multiple remote desktop tools (TeamViewer, Splashtop, RDP, etc.) The support team is fantastic and continuously coming out with great new features! What do you dislike about NinjaOne (formerly NinjaRMM)? I honestly can't think of much. Potentially could have better support for MacOS. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Remote management, ...

"Best RMM I've found"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja is thus far the best RMM I have used. I have worked with some of their competitors in the past, and find the competition to be greatly lacking compared to ninja. Ninja has a great dev team, incredible support, a fantastic community in the Dojo and Discord, wonderful, passionate product leads, and a grade-A product. Backups just work and are easy to manage, remote access is super easy with all the tools they integrate with, like ...

"I have been working with them for a little over 2 years and have nothing bad to say"

What do you like best about NinjaOne (formerly NinjaRMM)? The remote software has helped tremendously with our users. We have 3 locations and hybrid and remote workers; Ninja simplifies things. Sending scripts and fixing issues remotely has never been easier. They have a documentation portion that we have taken advantage of that has helped new hires within our department learn processes easier. What do you dislike about NinjaOne (formerly NinjaRMM)? Out of all the good, every application ...

"super intuitive to use and contains all desired information in just one agent"

What do you like best about NinjaOne (formerly NinjaRMM)? - intuitive - all information in one agent - implement remote control What do you dislike about NinjaOne (formerly NinjaRMM)? - some choices are hard to find - scripting can get complex very quickly What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? - ninja has replaced several different agents - all in one portal - more intuitive than my previous solution

"NinjaOne is the best RMM out there!"

What do you like best about NinjaOne (formerly NinjaRMM)? The continous updates that actually improve our work flow. What do you dislike about NinjaOne (formerly NinjaRMM)? Honestly, there isn't anything I dislike about NinjaOne. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? We are a growing MSP and having NinjaOne allows us to scale properly with our customer base. The constant updates have also improved our support methods and and it allows our ...

"Easy to manage PCs and Server"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne allows me to ensure updates are run, see if hard drives are entire, and even have scripts that run at certain times of the week for other things. Allowing users to securely remote into their work PCs is also a big plus. What do you dislike about NinjaOne (formerly NinjaRMM)? The only downside I have come across is when the SMS two-factor is not working, so people could not log in to access their PCs remotely, or I could not ...

"It is extremely convenient and allows us to manage multiple clients securly."

What do you like best about NinjaOne (formerly NinjaRMM)? The data we receive back from our devices/clients and the ability to issue commands to them. What do you dislike about NinjaOne (formerly NinjaRMM)? Not much, the service is extremely functional and allows us to connect in multiple ways if needed. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? It helps us visually manage and view our devices quickly without manually logging each one to verify ...

"Pretty good stuff"

What do you like best about NinjaOne (formerly NinjaRMM)? I like to use all the background tools and policies to help automate repetitive tasks. I also like the dojo community to help find resources to achieve higher automations. What do you dislike about NinjaOne (formerly NinjaRMM)? My only gripes are caused by previous technicians setting up Ninja with less-than-optimal methods. I've been able to handle everything I need to with Ninja. What problems is NinjaOne (formerly NinjaRMM) ...

"NinjaOne helps us to automate our work"

What do you like best about NinjaOne (formerly NinjaRMM)? The posibility to automate, monitor and rollout configuration and software packages What do you dislike about NinjaOne (formerly NinjaRMM)? nothing - all is cool to use! The best RMM software I know What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? It helps us to manage many client, we won't can without NinjaRMM

"Ninja has given us insight to our technology and services like we didn't have before"

What do you like best about NinjaOne (formerly NinjaRMM)? We like the abilities Ninja offers as a whole. The ability to see what is happening with the org's technology and being able to connect to it is an excellent tool. We have had a countless amount of benefits and time saved just by having the insights that Ninja offers us. What do you dislike about NinjaOne (formerly NinjaRMM)? As of right now, the ticketing system, although it does work, leaves a lot to be desired. Needs more ...