NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"Ninja is awesome!"

What do you like best about NinjaOne (formerly NinjaRMM)? I love the scripting ability. Other RMM solutions don't let you make scripts in Powershell, Batch, or any. I can write what I need when I need it. What do you dislike about NinjaOne (formerly NinjaRMM)? Alerting can be overbearing sometimes (like most software that alerts) but its a really good solution, and other MSP's I know envy us for having it. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting ...

"Great Account Manager, Great Support"

What do you like best about NinjaOne (formerly NinjaRMM)? All Inklusive RMM. Spares the Management of several other tools. One Agent, everything deployed. What do you dislike about NinjaOne (formerly NinjaRMM)? Too less integrations in other Tools like other Ticketing Systems What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Everything in one Tool. Less onboarding for Technicians needed. Only one Installer for Backup,RMM,AV and Remote Support

"an ingenious IT tool that is getting better and better"

What do you like best about NinjaOne (formerly NinjaRMM)? clear, intuitive, with a lot of automation, a Swiss pocket knife for IT What do you dislike about NinjaOne (formerly NinjaRMM)? Cross-organizational password management What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Monitoring and patch management, as well as the integration of remote access to all hosts, allow us to work efficiently

"Game changer! Customer for Life!"

What do you like best about NinjaOne (formerly NinjaRMM)? I have much to do and a small team - this gives me the leverage I need. And even does so much for me! What do you dislike about NinjaOne (formerly NinjaRMM)? Sometimes the features are added so fast I can 't keep up and the buttons and links just get thrown all over the place. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Easy cost effective backups - fills the gap on user compliance data ...

"Great Idea - Not Such Great Execution"

What do you like best about NinjaOne (formerly NinjaRMM)? Consolidation of useful tools in a single place. What do you dislike about NinjaOne (formerly NinjaRMM)? Navigation is cumbersome and, in many cases, quite counter-intuitive ... specifically searching for things. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? As an MSP, we rely on Ninja to manage our endpoints and deploy patches, as well as other administrative uses.

"Fantastic solution for viewing and addressing all your resources under one dashboard"

What do you like best about NinjaOne (formerly NinjaRMM)? It has a glanceable, informative dashboard that gives me a heads-up on where my systems are status-wise. Additionally, remediations for issues are conveniently located within the notification area, so an admin doesn't have to navigate through an entire product to start addressing issues. What do you dislike about NinjaOne (formerly NinjaRMM)? The built-in application catalog could use some flushing out. Chocolatey, as an integrated ...

"Been using them for years and will for years to come."

What do you like best about NinjaOne (formerly NinjaRMM)? Good organization of devices and ease of use with plenty of filtering options. What do you dislike about NinjaOne (formerly NinjaRMM)? New function so it's hardly a criticism, but more work is needed on remote access. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? We would need to double our staff to maintain this many users and devices without it.

"Great RMM with outstanding user experience."

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne offers a intuitive web front-end which makes the use easier compared to other solutions. You can customize the search for your individual needs with templates and pin favorites (e.g. devices or organization). Also the ability to use information from your script querys and store them into custom fields is a great feauture. Notification can be customized deepending on your companies needs and you can choose a variety of ...

"Tier 1 support technician Ninja Review"

What do you like best about NinjaOne (formerly NinjaRMM)? The ease with which you can monitor an endpoints stats and connect when you need to. The ability to run scripts is always useful, and the software inventory youcan check for each organization, or device. What do you dislike about NinjaOne (formerly NinjaRMM)? The reboot function hardly ever works on any devices. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? It helps us monitor all our endpoints ...

"Great tools!"

What do you like best about NinjaOne (formerly NinjaRMM)? Having Ninja One as a tool for managing updates on a large scale is what I was looking for. Having other options like remote access is also a very nice feature. Keeping security up to date on all our PCs is also great to have. Their support team is very fast and responsive. I've had a great experience with everyone so far! What do you dislike about NinjaOne (formerly NinjaRMM)? One thing I dislike is how hard the login portal is to ...