NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"A powerful tool that I use every day"

What do you like best about NinjaOne (formerly NinjaRMM)? When you have to manage-maintain computers and servers of dozens or hundreds of different clients, it is very helpful to have a monitoring and technical assistance tool as powerful and reliable as NinjaOne. Both its interface and its tools allow me to save time on the most repetitive tasks and speed up endpoint corrections. What do you dislike about NinjaOne (formerly NinjaRMM)? None. I have been using this tool for at least 3-4 ...

"NinjaOne Review"

What do you like best about NinjaOne (formerly NinjaRMM)? I'm able to control the desktops and servers at a granular level. Create different profiles to use for patch updating or software installations. I love the notification settings for all of my servers. It removes to needs for any other Monitoring software as this does it all. What do you dislike about NinjaOne (formerly NinjaRMM)? Some finer details seem buried, or it takes too many steps to complete the more in-depth items. Gets a ...

"One of the best players in the RMM business"

What do you like best about NinjaOne (formerly NinjaRMM)? The cooperation with my contact person & the support are unique. There are always solutions and answers for every question. The interaction of the various tools works wonderfully. Especially the RMM and patch management are very mature & I don't know how to improve these features because it works almost perfectly What do you dislike about NinjaOne (formerly NinjaRMM)? There is really nothing negative, if negative events happen, they ...

"Cooles Produkt mit Potenzial"

What do you like best about NinjaOne (formerly NinjaRMM)? Der schnelle und zuverlässige Support Toller Account Manager der uns bei allen Anliegen betreut Stetig wachsendes Produkt bei dem man selber Vorschläge für neue Funktionen machen kann What do you dislike about NinjaOne (formerly NinjaRMM)? Bin 100% Zufrieden daher habe ich hier keinen Punkt What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Manuelles Patching fällt weg und wir können bei unseren ...

"Software that keeps me efficient on a daily basis"

What do you like best about NinjaOne (formerly NinjaRMM)? It is one of the easiest ways to support end users in muliple ways. I'm a click away from remoting in to address an issue quickly or answering a support ticket quickly to address any issues (minor or critical). What do you dislike about NinjaOne (formerly NinjaRMM)? Nothing in specific. I would love the ability to integrate to a full CRM with all of my smartphone and tablet devices. Having everything housed in one dashboard location ...

"Monitoring and maintaining remote systems is now easy and mostly hassle free."

What do you like best about NinjaOne (formerly NinjaRMM)? I really like getting notified when a customer's system is having issues. Generally the customer doesn't realize anything happened until after the event is dealt with and the problem is resolved. What do you dislike about NinjaOne (formerly NinjaRMM)? An ARM based install would be so helpful and has been on the radar for quite some time now but never seems to make it to development. With so many new arm devices in the field this is ...

"GREAT RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? First, their pricing is highly competitive. Setup & use out the box took next to nothing. All the tools are easily accessible from the dashboard. And the extra configurations available tune it for a great all-around experience. What do you dislike about NinjaOne (formerly NinjaRMM)? Some of the additional apps don't have stand-alone installers - so it needs to get installed with the Ninja installer. It is still easily accessible, ...

"Great product and a great company"

What do you like best about NinjaOne (formerly NinjaRMM)? - Many functions - Fair pricing - Strong scripting support - Intuitive, responsive, and modern UI - Responsive support agents - Smooth Deployment - Ability to be used out of the box - The company continually adds new features requested by the community - Integrations with Backups, Helpdesk ticketing, and antivirus What do you dislike about NinjaOne (formerly NinjaRMM)? - The backup pricing is based on the number of agents plus total ...

"NinjaOne is intuitive and well-organized, and the support is very good."

What do you like best about NinjaOne (formerly NinjaRMM)? It is intuitive, fast, and well-organized. Many features are integrated, such as antivirus and ticketing system and several remote access tools e.g. Teamviewer and Splashtop, and my customers find it very easy to use as well. What do you dislike about NinjaOne (formerly NinjaRMM)? The app for mobile devices is not as well-designed and lacks some of the features available in the browser version. What problems is NinjaOne (formerly ...

"A Game-Changer"

What do you like best about NinjaOne (formerly NinjaRMM)? As a small MSP, we have found NinjaRMM to be an invaluable asset in managing our clients' IT infrastructure efficiently and effectively. The platform's user-friendly interface and powerful automation tools have significantly reduced the time and effort required to maintain and troubleshoot our clients' systems. NinjaRMM's seamless integration with popular PSA tools has streamlined our workflows and increased our overall productivity. ...