NinjaOne Reviews in October 2026: User Ratings, Pros & Cons

"Love the speed and continuous improvement"

What do you like best about NinjaOne (formerly NinjaRMM)? They have an amazing team that interacts with the MSP / IT community at large and takes our needs into account as they continue to improve their feature set. What do you dislike about NinjaOne (formerly NinjaRMM)? To be honest - I wish it did everything I needed under one pane. It's coming!! What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? All of the above - from being able to easily remote into ...

"Ninja"

What do you like best about NinjaOne (formerly NinjaRMM)? we use ninjs to connect with clients and work through issues effortlessly as if the client is sitting right next to us. we can run scripts and commands on the computer What do you dislike about NinjaOne (formerly NinjaRMM)? sometimes there is a delay from the launch of the remote tool but it works smooth when we are connected and there is never any drops which is a good thing as we are customer facing What problems is NinjaOne ...

"Simple, Fast, Reliable"

What do you like best about NinjaOne (formerly NinjaRMM)? The continuous updates, effective technical support. The simplicity of use What do you dislike about NinjaOne (formerly NinjaRMM)? User management and script visibility would be to improve What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Manage a large number of devices quickly and effectively

"Extremely responsive and helpful"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to use and there is always a team to help you. What do you dislike about NinjaOne (formerly NinjaRMM)? The cost, but it isnt the most expensive either. I just don't like spending money. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? They give you the ability to customize and build your own RMM that works for you.

"NinjaOne"

What do you like best about NinjaOne (formerly NinjaRMM)? we are happy to use ninja every day to help our clients because we need to connect to their devices and get a handle on what the issue is to resolve it and ninja makes that easy What do you dislike about NinjaOne (formerly NinjaRMM)? sometimes we try and connect to tv or the console and it errors out but after we refresh the page it lets us in , this causes a little bit of delay but it is small What problems is NinjaOne (formerly ...

"Simple, Fast, Reliable"

What do you like best about NinjaOne (formerly NinjaRMM)? The continuous updates, effective technical support. The simplicity of use What do you dislike about NinjaOne (formerly NinjaRMM)? User management and script visibility would be to improve What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Manage a large number of devices quickly and effectively

"Great product and wonderful people!"

What do you like best about NinjaOne (formerly NinjaRMM)? I love that there is always someone ready to help with any questions. Their roadmap is continuously offering new and useful integrations to make life as an MSP easier. What do you dislike about NinjaOne (formerly NinjaRMM)? Knowing where to start in the resources. It's great that there are so many; however it's easy to get lost down a rabbit hole. Perhaps during the onboarding call, the engineer could quickly take partners through ...

"My experience till now is very good and Ninja made my life much easier."

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja offers a complete solution to all my needs from just one platform. What do you dislike about NinjaOne (formerly NinjaRMM)? After a complete integration with GravityZone, Ninja would be excellent What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Not running around the factory to check all PCs and their status.

"My experience till now is very good and Ninja made my life much easier."

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja offers a complete solution to all my needs from just one platform. What do you dislike about NinjaOne (formerly NinjaRMM)? After a complete integration with GravityZone, Ninja would be excellent What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Not running around the factory to check all PCs and their status.

"Launched us"

What do you like best about NinjaOne (formerly NinjaRMM)? My favorite aspect of ninja one is the community surrounding the product. The integrations are great, the customer support is superb, and the discord community is alive and kicking. The company is genuinely transparent in its development of this product. Which not only piques my interest in the product itself, but also how I can use their integrations to better serve my company. What do you dislike about NinjaOne (formerly ...