NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"Nice RMM tool. Coming from Automate I was surprised with the feature set. Very easy to use and learn"

What do you like best about NinjaOne (formerly NinjaRMM)? I have come from a background in DattoRMM and Connectwise (formally Labtech) Ninja is the easiest to navigate for the most part and is very intuative. What do you dislike about NinjaOne (formerly NinjaRMM)? I feel like backup management (backup plans and scheduling) could be improved. I would also like to see more features such as live screenshot like Screen Connect. What problems is NinjaOne (formerly NinjaRMM) solving and how is ...

"Great remote computer software"

What do you like best about NinjaOne (formerly NinjaRMM)? being able to see what computers are needing help and what the issue is that they are having What do you dislike about NinjaOne (formerly NinjaRMM)? Nothing really only thing that catches us off guard is the last user signed in. Is not always correct What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? great for medium-sized businesses we have around 250 computers and we use a few ways to remote in ...

"Perfect UI and patch management system"

What do you like best about NinjaOne (formerly NinjaRMM)? *Patch management configuration options *Ninja remote built in support *Reports *Scheduled tasks *The continued addition of new features (roadmap) What do you dislike about NinjaOne (formerly NinjaRMM)? *Third party software patching support needs improving and i'm sure it will What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Making sure patch compliance is being met

"Perfect UI and patch management system"

What do you like best about NinjaOne (formerly NinjaRMM)? *Patch management configuration options *Ninja remote built in support *Reports *Scheduled tasks *The continued addition of new features (roadmap) What do you dislike about NinjaOne (formerly NinjaRMM)? *Third party software patching support needs improving and i'm sure it will What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Making sure patch compliance is being met

"A whole new grip on our Infrastructure - Remote Freedom"

What do you like best about NinjaOne (formerly NinjaRMM)? We can now securely monitor and access our whole fleet of laptops & PC's from one location. Rolling out updates, patches and software has never been so easy! We considered a few other options, however NinjaOne had the best in the business, seemless and intuitive. What do you dislike about NinjaOne (formerly NinjaRMM)? There is currently no mobile management software. As a company with such a large amount of mobile phones and tablets ...

"MSSP Usage of NinjaOne"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne has been an extremely reliable platform with an active community. Also, their support is quick to jump on a call with us which is extremely important at keeping customer satisfaction. What do you dislike about NinjaOne (formerly NinjaRMM)? The biggest downside of using NinjaOne so far is the lack of MacOS support. However, recently, there have been more features added to this. This is not a huge deal as we mostly work with ...

"MSSP Usage of NinjaOne"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne has been an extremely reliable platform with an active community. Also, their support is quick to jump on a call with us which is extremely important at keeping customer satisfaction. What do you dislike about NinjaOne (formerly NinjaRMM)? The biggest downside of using NinjaOne so far is the lack of MacOS support. However, recently, there have been more features added to this. This is not a huge deal as we mostly work with ...

"NinjaOne...in a million"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne has helped us keep track of inventory, patches, RDP, software and everything else you can think of. We couldn't ask for a better solution! What do you dislike about NinjaOne (formerly NinjaRMM)? So far what's not to like? We have all the tolls we need and they all work exceptionally well! What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? They've helped us solve most of our IT headaches and ...

"Top Notch Experience"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne is the platform you want to gravitate to if you're considering an RMM tool for your MSP. I've trialed all of the heavy hitters and not one is the perfect storm like NinjaOne + Account Managers and reps, etc. I have to give massive shout outs to Joey Kroom, my account manager, and Henry Murillo for both giving me possibly the best experience I could have. What do you dislike about NinjaOne (formerly NinjaRMM)? This is a tough ...

"Loads of features, easy to use"

What do you like best about NinjaOne (formerly NinjaRMM)? The company listens to their customers and adds requested features. We are able to submit a feature request or vote on existing requests. As a result, there are lots of useful features. What do you dislike about NinjaOne (formerly NinjaRMM)? Scripting functionality works well, but depends on user knowledge (only certain scripts are provided by Ninja). As a result, I'm learning alot of PowerShell. :) What problems is NinjaOne ...