NinjaOne Reviews in August 2026: User Ratings, Pros & Cons

Worst product I have ever used

Worst product I have ever used, Keeps logging you out while you are busy. You will be guaranteed to lose your work. Why bother

"The most user friendly RMM for MSPs"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne is the most user friendly RMM I've seen. As a leader of the Managed Services practice at an integrator - I was done with the overly complex, terrble product support, and Windows 1999 look of our former (at some point highly touted) RMM tool. My team spent more time trying to make it function, than getting any value from it. I evaluated several and ultimately landed on Ninja because of all the pros: best GUI and easiest to ...

"NinjaOne RMM Review"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne's interface is very easy to navigate and use. I also enjoy the speed on the interface. What do you dislike about NinjaOne (formerly NinjaRMM)? Features are still being added, so sometimes I run into something that can't be done and the answer is to submit a feature request. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? We are saving money over our prior RMM solution and we are able to ...

"NinjaOne RMM Review"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne's interface is very easy to navigate and use. I also enjoy the speed on the interface. What do you dislike about NinjaOne (formerly NinjaRMM)? Features are still being added, so sometimes I run into something that can't be done and the answer is to submit a feature request. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? We are saving money over our prior RMM solution and we are able to ...

"I have used the product for about 5 years and have been happy with the product."

What do you like best about NinjaOne (formerly NinjaRMM)? I like how it flows and the ease of use and simplicity of the application. It is relatively easy to move thru and get to what you need without going thru layers of screens to accomplish what you want to do. It is easy to setup new customers and devices. What do you dislike about NinjaOne (formerly NinjaRMM)? I have found customer support can be improved especically when you need to reach someone. Once you do I have been able to get ...

"I have used the product for about 5 years and have been happy with the product."

What do you like best about NinjaOne (formerly NinjaRMM)? I like how it flows and the ease of use and simplicity of the application. It is relatively easy to move thru and get to what you need without going thru layers of screens to accomplish what you want to do. It is easy to setup new customers and devices. What do you dislike about NinjaOne (formerly NinjaRMM)? I have found customer support can be improved especically when you need to reach someone. Once you do I have been able to get ...

"Great product, easy to use, highly receommended"

What do you like best about NinjaOne (formerly NinjaRMM)? Love this product. Easy to use, ease to implement and roll out, scripting for installs works, it can pull in huntress and other add-ons, it works with Hudu, and a host of other things we like using. What do you dislike about NinjaOne (formerly NinjaRMM)? There are some alerts we would like to set up that seem mildly complex, but do it once or twice and you're set. What problems is NinjaOne (formerly NinjaRMM) solving and how is that ...

"Great product, easy to use, highly receommended"

What do you like best about NinjaOne (formerly NinjaRMM)? Love this product. Easy to use, ease to implement and roll out, scripting for installs works, it can pull in huntress and other add-ons, it works with Hudu, and a host of other things we like using. What do you dislike about NinjaOne (formerly NinjaRMM)? There are some alerts we would like to set up that seem mildly complex, but do it once or twice and you're set. What problems is NinjaOne (formerly NinjaRMM) solving and how is that ...

"Recommended reliable remote support tool."

What do you like best about NinjaOne (formerly NinjaRMM)? We enjoy the uptime, ease of installation, ease of use that NinjaOne has provided. We switched various RMM tools due to lack of uptime about a year ago, and Ninja hasn't had an interruption on us once. The customer support and NinjaDojo is also great. Our account rep is constantly reaching out to make sure we are happy and informs us of feature updates. We love Ninja and have no plans of leaving ever. What do you dislike about ...

"Recommended reliable remote support tool."

What do you like best about NinjaOne (formerly NinjaRMM)? We enjoy the uptime, ease of installation, ease of use that NinjaOne has provided. We switched various RMM tools due to lack of uptime about a year ago, and Ninja hasn't had an interruption on us once. The customer support and NinjaDojo is also great. Our account rep is constantly reaching out to make sure we are happy and informs us of feature updates. We love Ninja and have no plans of leaving ever. What do you dislike about ...