NinjaOne Reviews in October 2026: User Ratings, Pros & Cons

"A Refreshingly Simple RMM Tool that gets the job done"

What do you like best about NinjaOne (formerly NinjaRMM)? I love how simple everything is to execute and understand. The interface is straightforward without much clutter allowing you to focus on the things you need to know. What do you dislike about NinjaOne (formerly NinjaRMM)? Reporting is the biggest challange. Being able to create a report showing all machines with certain software installed or machines not encrypted and run filters against it could be super helpful. Also not being ...

"Great support team"

What do you like best about NinjaOne (formerly NinjaRMM)? Each time I need support with NinjaRMM I've always been able to reach a live, friendly, and knowledgeable person eager to assist. What do you dislike about NinjaOne (formerly NinjaRMM)? I believe that your search feature could use some improvement when it comes to creating a custom search, as the results aren't sorted or able to be sorted by organization. Also, supporting MAC OS devices could use improvement as we are having to use ...

"NinjaOne experience"

What do you like best about NinjaOne (formerly NinjaRMM)? One of our favorite features has been our account manager. She's always reaching out, keeping us in the loop on developments, and getting us involved with new features and whenever we have a problem she's been very effective at driving quick solutions for us. What do you dislike about NinjaOne (formerly NinjaRMM)? Search and reporting are not fully featured yet. Biggest example of this is trying to get a report that is searchable and ...

"A great product that is highly intuitive"

What do you like best about NinjaOne (formerly NinjaRMM)? I love how easy it is to monitor the health of devices and perform remote operations. What do you dislike about NinjaOne (formerly NinjaRMM)? The only thing that i could say is a downside is that it occasionally is a little slow to load, but that is the exception rather than the rule. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? NinjaOne is allowing us to easily keep up-to-date on the health ...

"Works on my machine"

What do you like best about NinjaOne (formerly NinjaRMM)? It keeps track of various crucial details about our clients' machines, which is super helpful in troubleshooting, tracking warranties, and even determining whether we need to trash a computer. What do you dislike about NinjaOne (formerly NinjaRMM)? Once in a while the interface will bug out and I'll have to refresh it, but otherwise it tends to work no problem. I also wish the errors were clearer about Splashtop issues. What problems ...

"Necessary tool in my arsenal"

What do you like best about NinjaOne (formerly NinjaRMM)? Monitoring and alerts to pre-determined end-user workstation and server events. Ninja helps us stay ahead of problems with client machines and helps us maintain 'rockstar' status with them. What do you dislike about NinjaOne (formerly NinjaRMM)? I am having a hard time finding negatives. Ninja is my 'all day-every day' tool as an MSP. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Alert ...

"Very good tool for IT Admins"

What do you like best about NinjaOne (formerly NinjaRMM)? The easiness of configuring the portal and features What do you dislike about NinjaOne (formerly NinjaRMM)? Nothing that I can specify as an dislike factor What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Applying patches to multiple coputer was a hussle in the past also if a software need to be removed from multiple PC or locate which all PC have a specific software installed was time consuming ...

"Such a useful tool"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja allows me to streamline the tedious parts of my job as well as get good info on the status of my devices What do you dislike about NinjaOne (formerly NinjaRMM)? The login time can be a but slow, and the splashtop streamer takes ages to load What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Helping keep all devices up to date with the latest patches

"A Refreshingly Simple RMM Tool that gets the job done"

What do you like best about NinjaOne (formerly NinjaRMM)? I love how simple everything is to execute and understand. The interface is straightforward without much clutter allowing you to focus on the things you need to know. What do you dislike about NinjaOne (formerly NinjaRMM)? Reporting is the biggest challange. Being able to create a report showing all machines with certain software installed or machines not encrypted and run filters against it could be super helpful. Also not being ...

"Works on my machine"

What do you like best about NinjaOne (formerly NinjaRMM)? It keeps track of various crucial details about our clients' machines, which is super helpful in troubleshooting, tracking warranties, and even determining whether we need to trash a computer. What do you dislike about NinjaOne (formerly NinjaRMM)? Once in a while the interface will bug out and I'll have to refresh it, but otherwise it tends to work no problem. I also wish the errors were clearer about Splashtop issues. What problems ...