NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"The best RMM tool I've used!"

What do you like best about NinjaOne (formerly NinjaRMM)? The ability for NinjaOne to perform complex management in a simple easy to use interface is phenomenal. You get full visibility into everything you do and it all just works! Remoting, scripting, and administration are faster than any of the other tools I've used in the space. What do you dislike about NinjaOne (formerly NinjaRMM)? For some, the maturity level of the product may not be where you'd like it to be in areas such as ...

"Easy to use, great fit for purpose"

What do you like best about NinjaOne (formerly NinjaRMM)? It's very easy to use and gets the job done. Onboarding was reasonably easy to figure out and the team was very responsive to fill in any gaps. Thoughout the years, we have used Solarwinds, Automate, Pulseway and Naverisk and hands down, this is the easiest and most reliable system out of them all. Unless you are tied into an existing ecosystem, you should give Ninja a try. What do you dislike about NinjaOne (formerly ...

"The best RMM tool I've used!"

What do you like best about NinjaOne (formerly NinjaRMM)? The ability for NinjaOne to perform complex management in a simple easy to use interface is phenomenal. You get full visibility into everything you do and it all just works! Remoting, scripting, and administration are faster than any of the other tools I've used in the space. What do you dislike about NinjaOne (formerly NinjaRMM)? For some, the maturity level of the product may not be where you'd like it to be in areas such as ...

"Easy to use, great fit for purpose"

What do you like best about NinjaOne (formerly NinjaRMM)? It's very easy to use and gets the job done. Onboarding was reasonably easy to figure out and the team was very responsive to fill in any gaps. Thoughout the years, we have used Solarwinds, Automate, Pulseway and Naverisk and hands down, this is the easiest and most reliable system out of them all. Unless you are tied into an existing ecosystem, you should give Ninja a try. What do you dislike about NinjaOne (formerly ...

"Solid RRM Platform with great functionality"

What do you like best about NinjaOne (formerly NinjaRMM)? Monitoring, patching and the ability to push out scripts. What do you dislike about NinjaOne (formerly NinjaRMM)? Sometimes we get false alerts regarding down servers. It doesn't happen often, but it can be a bit annoying when it happens. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Alerts and auto-remediation of issues with scripts we've built for purpose.

"Critical Tool for Proper Management"

What do you like best about NinjaOne (formerly NinjaRMM)? Simple, clean interface with powerfull necessary tools to properly manage and monitor health of IT environments. What do you dislike about NinjaOne (formerly NinjaRMM)? Reports take a bit of work to put together. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Central patch managment and easy remote assistance

"Critical Tool for Proper Management"

What do you like best about NinjaOne (formerly NinjaRMM)? Simple, clean interface with powerfull necessary tools to properly manage and monitor health of IT environments. What do you dislike about NinjaOne (formerly NinjaRMM)? Reports take a bit of work to put together. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Central patch managment and easy remote assistance

"Adding features all the time, well supported, and at the right price"

What do you like best about NinjaOne (formerly NinjaRMM)? The fact I can actually receive technical support promptly. Bugs identified actually get passed onto the devs to be fixed. Compare this to the last RMM and I suspect I still have tickets which have not be resolved years later. What do you dislike about NinjaOne (formerly NinjaRMM)? It lacks some features over RMMs which have been around a lot longer, but that gap is closing all the time. What problems is NinjaOne (formerly NinjaRMM) ...

"Adding features all the time, well supported, and at the right price"

What do you like best about NinjaOne (formerly NinjaRMM)? The fact I can actually receive technical support promptly. Bugs identified actually get passed onto the devs to be fixed. Compare this to the last RMM and I suspect I still have tickets which have not be resolved years later. What do you dislike about NinjaOne (formerly NinjaRMM)? It lacks some features over RMMs which have been around a lot longer, but that gap is closing all the time. What problems is NinjaOne (formerly NinjaRMM) ...

"Great support team"

What do you like best about NinjaOne (formerly NinjaRMM)? Each time I need support with NinjaRMM I've always been able to reach a live, friendly, and knowledgeable person eager to assist. What do you dislike about NinjaOne (formerly NinjaRMM)? I believe that your search feature could use some improvement when it comes to creating a custom search, as the results aren't sorted or able to be sorted by organization. Also, supporting MAC OS devices could use improvement as we are having to use ...