NinjaOne (NinjaRMM) Reviews in May 2025: User Ratings, Pros & Cons

"Saving time & improving service delivery."

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne is a complete package. Endpoint management, anti-virus and remote support all rolled into a single platform. What do you dislike about NinjaOne (formerly NinjaRMM)? I'd like more in-built scripts in the library. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Supporting users across multiple countries in now far easier. Windows patching is a more streamlines process.

"Perfekt RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? the top support and the funktionality of RMM What do you dislike about NinjaOne (formerly NinjaRMM)? i think there is nothing i dislike about support and RMM-Software What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? i save a lot of time for patching

"Excellent RMM-Plattform which saved me and my clients a lot of time."

What do you like best about NinjaOne (formerly NinjaRMM)? I have a complete overview of the status of all my customers' endpoints and can react to problems and errors in good time. The very good integration of bitdefender also convinced me of ninjaOne. In addition, ninjaOne offers a very good price to performance ratio. The onboarding was very professional and the ninjaOne technicians impress with their very good expertise. What do you dislike about NinjaOne (formerly NinjaRMM)? I haven't ...

"MSP Made Easy"

What do you like best about NinjaOne (formerly NinjaRMM)? The ease of setup and the deep customisable options to tailor to clients need What do you dislike about NinjaOne (formerly NinjaRMM)? Any complaints/issues i've had have been quickly resolved by the excellent support of the NinjaOne support team What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? The ability to look at a single dashboard and take action where needed, the automation has saved me hours ...

"Great for managing a medium-size organization of several hundred endpoints."

What do you like best about NinjaOne (formerly NinjaRMM)? Remote control works well; cloud-based console means endpoints only need an internet connection; scheduling and automating patches and updates seems to work well; overall, it's been great for managing several hundred endpoints, including workstations and servers. What do you dislike about NinjaOne (formerly NinjaRMM)? Installing (and uninstalling) and the native remote control software seems a bit finicky, but may be related to ...

"Great Product and Partner"

What do you like best about NinjaOne (formerly NinjaRMM)? I have used many RMM platforms over the years, and Ninja is great value for money. The account management team are helpful without trying to upsell. What do you dislike about NinjaOne (formerly NinjaRMM)? Still focussed primarily on the MSP market What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Patch Management and automation is a life saver for small internal IT teams

"Simple and very effective management tool"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne is most helpful by its simplicity of use. We love the user interface and the features out of the box. What do you dislike about NinjaOne (formerly NinjaRMM)? Truthfully there isnt much about NinjaOne that I do not like. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Patch management is the bigest benefit, but the ease of scripting is also very useful

"Review of Ninja RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? We find the following features most helpful, it has a great reporting tool to send reports to technical staff and CEO. It also has a gret backup system to the cloud which we have found to work quite well. The ability to run scripts and create policies for software updates and create service tickets is also a really great way to manage our customers. What do you dislike about NinjaOne (formerly NinjaRMM)? Sometimes it can be confusing ...

"NinjaOne satisfies the RMM requirements for our business"

What do you like best about NinjaOne (formerly NinjaRMM)? Account management team in Sydney (Ben) has been very informative, responsive and available. What do you dislike about NinjaOne (formerly NinjaRMM)? Support has been a bit of a let down. They are excellent at following through but we've had more cases closed due to feature/functions and/or tasks being unavailable to the RMM than cases closed with a solid answer. They are however very persistent and will see things through til the ...

"So many features all packaged in a single program. Couldn't be more happier"

What do you like best about NinjaOne (formerly NinjaRMM)? Way better than Solar Wind, a previous remote management tool our company has been using. There is so many features like running scripts, Wake-on-lan, teamviewer & SplashTop, antivirus, GPupdate and device organisations; all these features installed with a single install. Just AMAZING! What do you dislike about NinjaOne (formerly NinjaRMM)? Our company has a lot of devices and many departments. We wish we could use the search bar to ...