NinjaOne (NinjaRMM) Reviews in April 2025: User Ratings, Pros & Cons

"IT Infrastructure Manager"

What do you like best about NinjaOne (formerly NinjaRMM)? The most powerful features for us have been software inventory, 3rd party software patch management and the ability to run PS and CMD line remotely. You can copy .exe files up then execute from command line. Or run choco commands remotely when you need a program on the fly. What do you dislike about NinjaOne (formerly NinjaRMM)? I think the least powerful features are the reporting. We'd like to really narrow down the updates that ...

"Great and convenient product"

What do you like best about NinjaOne (formerly NinjaRMM)? The support has always been quick, and the clean design makes navigation fairly easy. What do you dislike about NinjaOne (formerly NinjaRMM)? Though the design is smooth, deploying applications can be confusing, installing versions on the Microsoft store i.e. fire fox, Greenshot. This results in users having duplicate installations and causing some user confusion. Not entirely a fault of Ninja, our deployment solution we recently ...

"Others had doubts and said it could not do all that it said it could."

What do you like best about NinjaOne (formerly NinjaRMM)? You can group devices by policy and drill down to what you need quickly. The second best feature are the automation tools provided. What do you dislike about NinjaOne (formerly NinjaRMM)? When users open tickets they come into the system as contacts. There is not away to migrate them to users. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Inventory of my assets and visabality of the enviorment

"NinjaOne is awesome!"

What do you like best about NinjaOne (formerly NinjaRMM)? Patch management for both operating systems and software has been invaluable to our environment. Its easy, intuitive, and fully automated with minimal backend configuration. The prepopulated script library has also been great to browse and utilize. What do you dislike about NinjaOne (formerly NinjaRMM)? At the onset, the alerts and notifications got a little out of hand; however fine tuning that isn't difficult at all. What problems ...

"The absolute best RMM system"

What do you like best about NinjaOne (formerly NinjaRMM)? One of the biggest advantages to having used NinjaOne over the past several years is that it has no doubt saved me a lot of time managing systems. Ninja did not take very long to implement compared to other RMM systems and almost every task is easier and more intuitive. Ninja has an excellent development roadmap and have implemented a lot of useful features during the time I have used it. Although I haven't had anything major go ...

"Powerful, flexible, more to it than meets the eye, has helped our business tremendously"

What do you like best about NinjaOne (formerly NinjaRMM)? easy to use extensible user interface. single pane of glass. integrated remote monitoring, management, ticketing, backup, and more. What do you dislike about NinjaOne (formerly NinjaRMM)? doesn't natively support integration with malwarebytes oneview anti-virus their native remote access agent doesn't support remote printing (client needs, not us) What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting ...

"NinjaONE for a reason"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne has streamlined several of my daily tasks as a system administrator. We have incorporated it into our group policy, allowing it to install simply by rebooting our pc's, making mass deployment a breeze. We use it everyday as it can monitor all of the systems in our network. Whenever we find ourselves at a loss, the support team is quick to answer as well, which has been heaven sent more than once. What do you dislike about ...

"Connectwise Automate Refugee"

What do you like best about NinjaOne (formerly NinjaRMM)? The NinjaOne team has put in a lot of effort to make the platform effcient and robust like some other platforms. We love how quickly we can get tasks done within the platform which increases our team's productivity. We also appreciate their public roadmap and ability to submit ideas for the community to vote on. We really enjoy the new Patching Dashboard they released which gives a great at a glance overview of the fleet so we can ...

"The UX and reliability I expect in a professional system"

What do you like best about NinjaOne (formerly NinjaRMM)? On the RMM side, I love the actual choices in remote management, all of which are good, and all of which work wonderfully. I also love the ticketing aspect which combined helps me troubleshoot and solve a users issues because I can connect directly to their device from within the ticket. It's a much more robust system then it lets on to be, and I'm sure there are still features I'm not taking advantage of that I should be. What do ...

"User Friendly and Full of Features with Great Support"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne has great support and is full of features to protect our organization. What do you dislike about NinjaOne (formerly NinjaRMM)? The only downside is the learning curve as a non IT user, however, NinjaOne support is great and very responsive and the documentation is good. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? NinjaOne is helping us manage our endpoints, and implement Endpoint ...